Summary
Overview
Work History
Education
Timeline
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Alejandra Lugo

Summary

Professional hospitality leader prepared for role with focus on elevating guest experiences and driving operational excellence. Proven track record in managing and training staff, ensuring compliance with safety and quality standards. Strong emphasis on teamwork and adaptability, ensuring seamless service in dynamic environment. Skilled in inventory management, customer relations, and conflict resolution, consistently delivering results and exceeding expectations.

Overview

7
7
years of professional experience

Work History

Bar Supervisor

EDM Group
03.2025 - Current
  • Supervised bar operations, ensuring health and safety compliance.
  • Trained new staff on service standards and beverage preparation.
  • Resolved customer complaints quickly, maintaining high satisfaction levels.
  • Managed closing duties including cash reconciliation and deposit preparation.
  • Built rapport with customers through attentive listening, boosting repeat business.

Sales Associate

Swarovski
11.2024 - Current
  • Processed sales transactions efficiently, maintaining accuracy and attention to detail.
  • Educated customers about Swarovski products, fostering brand loyalty and repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy's.
  • Built relationships with customers to encourage repeat business.

Spa Coordinator

JW Marriott Tucson Starr Pass Resort & Spa
09.2021 - 05.2025
  • Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
  • Coordinated with spa staff members on daily operations including inventory management, customer service and product sales.
  • Provided guidance to spa therapists and other staff members regarding procedures and protocols for services provided.
  • Coordinated spa appointments, ensuring seamless guest experiences.

Food and Beverage Server

Ojos Locos Sports Cantina
05.2021 - 01.2022
  • Greeted guests and provided menus.
  • Prepared drinks per standard recipes.
  • Took accurate orders in a timely manner.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties including setting up dining area and restocking supplies.
  • Adhered to health guidelines during food preparation and serving.
  • Handled guest complaints professionally, resolving issues to maintain loyalty.

Sales Assistant

Buckle
06.2018 - 05.2021
  • Greeted customers and assisted with product selection.
  • Organized stockroom by store layout and product categories.
  • Informed customers about promotions and discounts.
  • Handled returns, exchanges, and refunds efficiently.
  • Provided service by answering questions and resolving complaints promptly.
  • Led sales initiatives to enhance satisfaction and drive revenue growth.
  • Analyzed market trends for strategic planning and positioning.
  • Increased sales through strong customer relationships and excellent service.

VIP Bottle Server

MODA Fashion Show
03.2018 - 03.2018
  • Assisted with opening champagne bottles for guests.
  • Maintained cleanliness of bar area by wiping down surfaces, cleaning glassware, and restocking supplies. Monitored guest consumption of alcohol to ensure compliance with state regulations.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Education

High School Diploma -

SunnySide High School
Tucson, AZ

Timeline

Bar Supervisor

EDM Group
03.2025 - Current

Sales Associate

Swarovski
11.2024 - Current

Spa Coordinator

JW Marriott Tucson Starr Pass Resort & Spa
09.2021 - 05.2025

Food and Beverage Server

Ojos Locos Sports Cantina
05.2021 - 01.2022

Sales Assistant

Buckle
06.2018 - 05.2021

VIP Bottle Server

MODA Fashion Show
03.2018 - 03.2018

High School Diploma -

SunnySide High School

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Alejandra Lugo