Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandra Lugo

Victoria,TX

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Starbucks. Proven ability to manage time effectively while maintaining cleanliness and attention to detail. A team player who resolves issues promptly, enhancing customer satisfaction and loyalty. Experienced in cash handling and creating personalized experiences that drive sales.

Overview

9
9
years of professional experience

Work History

Deli Person

H-E-B
06.2025 - Current
  • Mastered the use of various cutting tools for slicing meats and cheeses according to customer specifications safely and precisely.
  • Improved overall store appearance by maintaining organized displays and stocking shelves with fresh products.
  • Ensured customer satisfaction with prompt resolution of any complaints or issues regarding deli products or services.
  • Strengthened teamwork within the department through effective communication and collaboration with coworkers on shared responsibilities such as inventory management or shift changeovers.
  • Provided accurate product information to customers, including nutritional facts and allergen warnings.
  • Reduced waste by effectively managing inventory and rotating stock as needed.
  • Maintained a clean and sanitary work environment, ensuring compliance with food safety regulations.
  • Prepared fresh and delicious sandwiches, salads, and other deli items for customers'' enjoyment.

Barista

Starbucks
07.2022 - 05.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Restaurant Hostess

Red Lobster
02.2021 - 06.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Collected information from arriving customers to seat groups or place them on waitlist.

Crew Member

McDonald's
06.2019 - 02.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.

Cleaner Helper

Crystal Cleaning Services
05.2016 - 06.2019
  • Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
  • Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
  • Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
  • Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
  • Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.
  • Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
  • Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
  • Sorted recyclables to reduce waste and support eco-friendly initiatives.
  • Exceeded expectations in restroom maintenance, providing clean facilities for users while adhering to strict hygiene standards.
  • Reduced cross-contamination risks through proper use of color-coded cleaning materials and sanitizing equipment after each use.
  • Contributed to a well-organized stockroom by monitoring inventory levels and promptly notifying supervisors of supply needs.
  • Streamlined cleaning processes by creating checklists for each assigned area, ensuring consistent quality standards were met.
  • Performed thorough window washing services that resulted in crystal clear panes and increased natural light within the facility.
  • Collaborated with team members to complete large-scale projects such as event set up and teardowns efficiently and effectively.
  • Provided excellent customer service by addressing concerns promptly and professionally, leading to positive feedback from clients and supervisors.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Provided assistance to other staff members with cleaning of difficult areas.

Education

Bachelor Of Liberal Arts - Art History

Victoria College
Victoria, TX

High School Diploma -

Victoria East High School
4103 E Mockingbird LN
05.2019

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service

Timeline

Deli Person

H-E-B
06.2025 - Current

Barista

Starbucks
07.2022 - 05.2025

Restaurant Hostess

Red Lobster
02.2021 - 06.2022

Crew Member

McDonald's
06.2019 - 02.2021

Cleaner Helper

Crystal Cleaning Services
05.2016 - 06.2019

Bachelor Of Liberal Arts - Art History

Victoria College

High School Diploma -

Victoria East High School

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