Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Alejandra Lynch

Hillsboro,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Patient Access Specialist Team Lead

Metropolitan Pediatrics LLC
01.2022 - Current
  • Has brought our copay collections to above 85% in three months
  • Manage ten employees, plus a backup manager for the medical assistants.
  • Involved in interviewing, hiring, and onboarding process of new employees for my clinic.
  • Manage the schedule for 11 providers.
  • Assist with Google reviews received for the clinic.
  • Assist patients in filling out check-in and payment paperwork.
  • Manage 200+ customer calls per day.
  • Manage quality assurance program, including outreach to patients referred through CareOregon, scheduling overdue physical and vaccination appointments.
  • Review and scrub the charts for the providers.
  • Mail out No-show and overdue appointment letters
  • Explain the estimated cost of medical treatments and answer patient questions to promote a good understanding of proposed services.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Home Care Administrator

Touchmark In The West Hills
07.2021 - 12.2021
  • Responsible for 20-30 employees at a time
  • Responsible for recruiting, interviewing, hiring, and onboarding within my department
  • Used HomeSolutions and Sling to maintain records of services performed and apparent condition of patients
  • Developed policies and procedures on accountability metrics stressing department-wide compliance with state and federal laws
  • Established budgets and completed payroll and billing.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Director of Health Services

Touchmark In The West Hills
04.2021 - 07.2021
  • Developed policies and procedures on accountability metrics stressing department-wide compliance with state and federal laws
  • Established budgets and obtained approvals from senior management
  • Managed 50+ employees
  • Recruited, interviewed, and hired staff members offering exceptional talent and bringing excellent skills to the team
  • Responsible for payroll
  • Oversaw nursing assessments and evaluations of management and supervisory personnel
  • Gathered, reviewed, and adjudicated complaints and grievances of employees and patients to prevent and resolve workplace inadequacies.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.

Social Service Manager

Touchmark In The West Hills
03.2020 - 07.2021
  • Helped lead a large team through the COVID-19 pandemic
  • Maintained excellent attendance record, consistently arriving to work on time
  • Recruited, interviewed, and hired staff members offering exceptional talent and bringing excellent skills to the team
  • Referred residents and their family members to appropriate team members, community agencies, and organizations to meet treatment needs
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues
  • Completed psychosocial evaluations and needs assessments
  • Coordinated program referrals for community-based resources
  • Delivered social work services to the Senior Population in an Assisted Living and Memory Care setting.

Patient Access Specialist

Metropolitan Pediatrics LLC
11.2019 - 03.2020
  • Collected and validated patient demographics and insurance information. Took copayments and compiled daily financial records
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians
  • Balanced deposits and credit card payments each day
  • Used EPIC to schedule appointments
  • Managed 200+ customer calls per day
  • Managed quality assurance program, including outreach to patients who have been referred through CareOregon, scheduling overdue physical and vaccination appointments.
  • Review and scrub the charts for the providers.
  • Mailed out No-show and overdue appointment letters.
  • Explained estimated cost for medical treatments and answered patient questions to promote a good understanding of proposed services
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.

Opal Manager

Leisure Care, The Ackerly At Sherwood
06.2019 - 02.2020
  • Direct day-to-day administrative and operational functions for the 28-bed facility, providing guidance and leadership to 14 employees
  • Recruited, interviewed, and hired staff members offering exceptional talent and bringing excellent skills to the team
  • Communicated effectively with family members on a regular basis regarding care, issues, and overall health of loved ones
  • Monitored daily delivery of quality services, which promoted a high level of satisfaction among families and residents
  • Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements

Social Services Coordinator

Hillside Retirement Community
01.2018 - 06.2019
  • Responsible for planning, developing, organizing, implementing, evaluating, and directing the Social Service Department following current existing federal, state, and Brookdale standards
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Worked with clients to improve life choices and maximize the benefits of programs
  • Educated potential participants on available services and processes to engage in the program
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resource

Certified Nursing Assistant

Hillside Retirement Community
06.2016 - 06.2019
  • Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs, and preparing assistive devices
  • Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Transported patients between rooms and appointments or testing locations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Office Specialist II

Yamhill County Adult Behavior Health
04.2017 - 02.2018
  • Drafted professional business memos, letters, and marketing copy to support business objectives and growth
  • Answered telephone calls on a multiline phone to field inquiries from clients, vendors, and various other callers seeking information
  • Managed 400+ customer calls a day.
  • Learned how to use company software and EPIC for Virginia Garcia Clinic
  • Prepared packages for shipment, pickup, and courier services for prompt delivery to customers
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Performed general office duties, including answering multiline phones, routing telephone calls or messages to appropriate staff, and greeting visitors
  • Coached new employees on administrative procedures, company policies, and performance standards
  • Coordinated daily and weekly schedules and monthly calendar obligations for over 20 mental health and chemical dependency counselors.

Certified Nursing Assistant

Maryville Nursing Home
06.2014 - 12.2017
  • Provided immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Readied rooms for patients and prevented infections by using proper aseptic technique
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Transported patients between rooms and appointments or testing locations
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

Masters - Health Care Administration

Webster State University
Ogden, UT
04.2024

Bachelor of Science - Social Sciences, Criminology and Criminal Justice

Portland State University
Portland, OR
06.2020

Skills

  • Administrative Support
  • Payroll
  • Recruiting
  • Data entry
  • Confidential document control
  • Medical terminology
  • Microsoft Office
  • Scheduling
  • Medical Records Management
  • Electronic Health Records Systems: Epic, Point Click Care
  • Patient Medical Histories
  • Operational Requirements
  • Accounts Payable and Accounts Receivable

Timeline

Patient Access Specialist Team Lead

Metropolitan Pediatrics LLC
01.2022 - Current

Home Care Administrator

Touchmark In The West Hills
07.2021 - 12.2021

Director of Health Services

Touchmark In The West Hills
04.2021 - 07.2021

Social Service Manager

Touchmark In The West Hills
03.2020 - 07.2021

Patient Access Specialist

Metropolitan Pediatrics LLC
11.2019 - 03.2020

Opal Manager

Leisure Care, The Ackerly At Sherwood
06.2019 - 02.2020

Social Services Coordinator

Hillside Retirement Community
01.2018 - 06.2019

Office Specialist II

Yamhill County Adult Behavior Health
04.2017 - 02.2018

Certified Nursing Assistant

Hillside Retirement Community
06.2016 - 06.2019

Certified Nursing Assistant

Maryville Nursing Home
06.2014 - 12.2017

Masters - Health Care Administration

Webster State University

Bachelor of Science - Social Sciences, Criminology and Criminal Justice

Portland State University

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Alejandra Lynch