Alejandra Macias

Lunch/brunch waitress

My duties included setting up the dinning room and get it ready for guest on time.

Ensure good communication in front of house to elevate guest dining experience

• Able to thrive under pressure
• Pooled house - Encouraged a strong team dynamic
• Stayed informed about daily specials, new menu items, promotions.
• Greeted customers, answered questions and recommended specials to increase profits.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.

My duties were to provide great service on the floor as well as setting up private event rooms, as such moving tables, polishing glassware/silverware..

• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Took orders from customers accurately and in a timely manner.
• Delivered food orders promptly and courteously.
• Responded efficiently to guest inquiries and complaints in a professional manner.

Breakfast/Lunch/Dinner

During the time I worked at this establishment my duties were to ensure guest were greeted promptly for breakfast as we switch menu's.other duties were..

• Provided excellent customer service to ensure satisfaction.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Took orders from customers accurately and in a timely manner.
• High experience in banquet service and private events accordingly to reservations
• Cleaned tables and chairs to prepare dining area for next customers.
• Trained new employees on restaurant procedures and plating techniques.
• Prepared checks, itemizing total meal costs and taxes.
• Informed customers of daily specials and signature menu items.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Performed opening and closing duties such as setting up the dining area, restocking supplies..

• Oversee front and back of house operations
• Created server schedules
• Handled nightly cash drop
• Managed inventory
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.

• Provided customers with accurate wait times and monitored waiting list.
• Assisted servers in seating guests by escorting them to their tables.
• Managed dining room layout to maximize efficiency of staff members.
• Maintained cleanliness of lobby area, including wiping down tables and chairs.
• Processed payments from customers using a POS system.
• Managed incoming calls during busy shifts.
• Resolved conflicts between customers when necessary.
• Assisted other departments when needed such as bussing tables or delivering food orders.
• Oversee front desk operations and reservations.
• Greeted guests upon arrival and provided them with menus.
• Took reservations over phone and in person.