Alejandra Maciel
Calumet City,IL
Summary
With a proven track record at Country Club Hills Police Department, I enhanced data accuracy and streamlined records management, demonstrating exceptional attention to detail and professionalism. Skilled in Microsoft Office and document scanning, I effectively trained clerks, improving department efficiency by 30%. My reliability and excellent communication foster strong team and community relations.
Professional with experience in managing and maintaining police records. Strong focus on accuracy, confidentiality, and effective communication. Known for team collaboration and adaptability to changing needs. Skilled in data entry, recordkeeping, and database management. Reliable and results-driven, ensuring compliance with legal and procedural standards.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Police Records Clerk
Country Club Hills Police Department
07.2023 - Current
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Enhanced data accuracy through meticulous entry, proofreading, and cross-referencing of police reports.
- Streamlined records management by implementing digital filing systems and database updates.
- Collaborated with department personnel to ensure accurate and timely dissemination of information.
- Managed warrant tracking system, enabling officers to execute arrests promptly and effectively.
- Reduced response times to record requests by efficiently organizing and maintaining the archives.
- Provided exceptional customer service while assisting walk-in visitors with inquiries regarding police records and services.
- Supported court proceedings by accurately preparing subpoenas, summons, and other legal documents as required by law enforcement personnel.
- Developed comprehensive knowledge of federal, state, and local guidelines governing access to criminal history information.
- Maintained strong relationships with outside agencies through clear communication channels regarding shared documentation needs or concerns about mutual cases under investigation.
- Ensured proper disposal of outdated or unwanted materials in accordance with state retention schedules, freeing up valuable storage space.
- Increased efficiency within the department by training new clerks on procedures related to recordkeeping, data entry, and document preparation.
- Conducted thorough searches of female prisoners.
- Maintained accurate records of registered sex offenders.
- Leads entries
- Validated LEADS records
- Conducted thorough background checks for employment, licensing, and other purposes as requested by authorized individuals or organizations.
- Transcribed pieces of recorded evidence for use in court cases and other legal proceedings.
Police Records Clerk
Hazel Crest Police Department
02.2023 - Current
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Enhanced data accuracy through meticulous entry, proofreading, and cross-referencing of police reports.
- Streamlined records management by implementing digital filing systems and database updates.
- Collaborated with department personnel to ensure accurate and timely dissemination of information.
- Managed warrant tracking system, enabling officers to execute arrests promptly and effectively.
- Reduced response times to record requests by efficiently organizing and maintaining the archives.
- Provided exceptional customer service while assisting walk-in visitors with inquiries regarding police records and services.
- Supported court proceedings by accurately preparing subpoenas, summons, and other legal documents as required by law enforcement personnel.
- Developed comprehensive knowledge of federal, state, and local guidelines governing access to criminal history information.
- Maintained strong relationships with outside agencies through clear communication channels regarding shared documentation needs or concerns about mutual cases under investigation.
- Ensured proper disposal of outdated or unwanted materials in accordance with state retention schedules, freeing up valuable storage space.
- Increased efficiency within the department by training new clerks on procedures related to recordkeeping, data entry, and document preparation.
- Conducted thorough searches of female prisoners.
- Maintained accurate records of registered sex offenders.
- Leads entries
Police Records Clerk
Harvey Police Department
01.2022 - 04.2022
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Enhanced data accuracy through meticulous entry, proofreading, and cross-referencing of police reports.
- Streamlined records management by implementing digital filing systems and database updates.
- Collaborated with department personnel to ensure accurate and timely dissemination of information.
- Managed warrant tracking system, enabling officers to execute arrests promptly and effectively.
- Maintained strong relationships with outside agencies through clear communication channels regarding shared documentation needs or concerns about mutual cases under investigation.
- Provided exceptional customer service while assisting walk-in visitors with inquiries regarding police records and services.
- Ensured accurate classification of incoming documents according to established protocols for quick retrieval when needed.
Order Taker
Martin Produce
05.2021 - 09.2021
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Improved customer satisfaction by promptly addressing concerns, providing accurate information, and offering solutions when necessary.
- Streamlined order processing for increased efficiency by maintaining an organized and updated database.
- Enhanced order accuracy by diligently reviewing and verifying customer information and order details.
- Ensured compliance with company policies and procedures during all stages of the order-taking process.
- Collaborated with the sales team to ensure seamless communication and coordination of orders.
- Entered orders into computer system quickly and in proper sequence.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
Assistant Manager
Mobil Gas Station
04.2017 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
High School Diploma -
George Washington High School
3535 E 114th St 06-2012
Skills
- Microsoft office
- Filing systems
- Typing speed
- Document scanning
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Update records
- Law enforcement procedures
- Professionalism
Certification
Law Enforcement Assistance Development System(LEADS)(FA)
Female Arrestee Search
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Police Records Clerk
Country Club Hills Police Department
07.2023 - Current
Police Records Clerk
Hazel Crest Police Department
02.2023 - Current
Police Records Clerk
Harvey Police Department
01.2022 - 04.2022
Order Taker
Martin Produce
05.2021 - 09.2021
Assistant Manager
Mobil Gas Station
04.2017 - 08.2020
Law Enforcement Assistance Development System(LEADS)(FA)
Female Arrestee Search
High School Diploma -
George Washington High School
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