Alejandra Magana
Tomball,TX
Summary
Smart Inside Sales Coordinator promoting 5 years of experience working efficiently in fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Inside Sales Coordinator
Drilltec
10875 Kempwood Dr Unit Houston Texas
01.2019 - Current
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Collaborated closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Supported team members by sharing best practices and knowledge, fostering a collaborative work environment.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Worked with sales managers to verify pricing discounts and customer details.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed friendly and professional customer interactions.
Medical Assistant
United Health Partners
6846 Antoine Dr Houston, Texas 77091
07.2017 - 07.2018
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- administrating Vaccines
- Phlebotomist
Assistant Front End Manager
Fiesta Mart LLC
2323 Wirt Rd Houton Texas 77055
11.2014 - 01.2018
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers, checkout stations to verify adequate cash supply.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
No Degree - Medical Assisting
Northwest Educational Center
Houston, TX03.2017
High School Diploma -
Eisenhower High School
Houston, TX06.2016
Skills
- Client Relationships
- Direct Sales
- Sales Presentations
- Organizational effectiveness
- Product Sales
- Telephone and email etiquette
- Sales Support
- Customer Service
- Adept multi-tasker
- Fluent in English and Spanish
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Inside Sales Coordinator
Drilltec
01.2019 - Current
Medical Assistant
United Health Partners
07.2017 - 07.2018
Assistant Front End Manager
Fiesta Mart LLC
11.2014 - 01.2018
No Degree - Medical Assisting
Northwest Educational Center
High School Diploma -
Eisenhower High School