Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandra Magana

Tomball,TX

Summary

Smart Inside Sales Coordinator promoting 5 years of experience working efficiently in fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Inside Sales Coordinator

Drilltec
01.2019 - Current
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Collaborated closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
  • Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
  • Supported team members by sharing best practices and knowledge, fostering a collaborative work environment.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Coordinated with warehouse department to pull products for customers.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
  • Worked with sales managers to verify pricing discounts and customer details.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Managed friendly and professional customer interactions.

Medical Assistant

United Health Partners
07.2017 - 07.2018
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient pulse oximetry.
  • Oriented and trained new staff on proper procedures and policies.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • administrating Vaccines
  • Phlebotomist

Assistant Front End Manager

Fiesta Mart LLC
11.2014 - 01.2018
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
  • Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
  • Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
  • Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
  • Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
  • Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
  • Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers, checkout stations to verify adequate cash supply.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

No Degree - Medical Assisting

Northwest Educational Center
Houston, TX
03.2017

High School Diploma -

Eisenhower High School
Houston, TX
06.2016

Skills

  • Client Relationships
  • Direct Sales
  • Sales Presentations
  • Organizational effectiveness
  • Product Sales
  • Telephone and email etiquette
  • Sales Support
  • Customer Service
  • Adept multi-tasker
  • Fluent in English and Spanish

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Inside Sales Coordinator

Drilltec
01.2019 - Current

Medical Assistant

United Health Partners
07.2017 - 07.2018

Assistant Front End Manager

Fiesta Mart LLC
11.2014 - 01.2018

No Degree - Medical Assisting

Northwest Educational Center

High School Diploma -

Eisenhower High School

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Alejandra Magana