Alejandra Magana
Indianapolis,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Home Health Aide/CNA
Amada Senior Care
Crown Point, US
04.2022 - Current
- Meal preparation and light housekeeping
- Medication reminders
- Dressing and grooming
- Transferring and positioning
- Bathing and showering
- Data entry
Bartender/Server
El Salto Mexican Restaurant
Schererville, US
10.2022 - 03.2023
- Customer service, attending to customers needs
- Learning our menu and have a basic knowledge of Mexican style cuisine
- Mix drinks by shaking, stirring, or muddling ingredients
- Maintain knowledge of alcoholic beverages and food pairings
- Accurately record inventories of alcoholic beverages and other supplies
- Exercise judgment when dealing with customers
- Stock inventory and bar
- Data entry
Cashier/Server
Chela's Tacos
Gary, US
07.2019 - 01.2022
- Customer Service
- Greeting customers
- Taking orders
- Delivering food
- Serving beer
- Busing and cleaning tables
- Answering phone calls
- Placing to-go orders
- Prep or side work
- Preparing bill and processing payment
- Assisting kitchen, such as plating and garnishing menu items
- Cleaning duties such as stocking, sanitizing, sweeping floors, washing dishes
Delivery Driver
Amazon
Gary, US
12.2019 - 07.2020
- Customer Service
- Sort packages in delivery sequence for assigned route and load in vehicle
- Deliver packages to customers along prescribed route in a timely manner
- Inspect and carefully operate delivery vehicles
- Follow and adhere to Standard Operating Procedures and Safety Guidelines
- Re-fuel delivery vehicles before returning to station
- Always maintain high level of professionalism with co-workers, clients and customers
Packer/Shipper/Key Holder/Management
Region Supply
Merrillville, US
01.2016 - 07.2019
- Customer service
- Opening the warehouse Monday-Friday
- Cleaning, opening and fully testing merchandise before packaging and shipping
- Ensuring correct and complete labels are attached to all orders processed
- Packaging merchandise for shipment
- Shrink Wrapping Products
- Receiving shipments, organizing
- Training employees
- Communicating and Responding to customers questions and concerns
Education
Diploma -
Morgan Township High School
Valparaiso, INSkills
- Very fast and Hands on learner
- Key Holder
- Keyholder
- Management
- Retail Management
- Cash Handling
- Merchandising
- Retail Sales
- Delivery Driver Experience
- Inventory Control
- Serving Experience
- Busser
- Cashiering
- Food Service
- Store Management Experience
- Food Preparation
- Home Care
- Baking
- Data Entry
- Order fulfillment
- Critical thinking
- Issue troubleshooting
- Problem identification
- Time management
- Team collaboration
- Decision-making
- Creative solutions
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Bartender/Server
El Salto Mexican Restaurant
10.2022 - 03.2023
Home Health Aide/CNA
Amada Senior Care
04.2022 - Current
Delivery Driver
Amazon
12.2019 - 07.2020
Cashier/Server
Chela's Tacos
07.2019 - 01.2022
Packer/Shipper/Key Holder/Management
Region Supply
01.2016 - 07.2019
Diploma -
Morgan Township High School