Alejandra Manning
Laurel Hill,FL
Summary
Energetic and dedicated professional with a strong background in customer service and retail. Known for my motivation and eagerness to learn, and for continuously seeking opportunities to expand my skills and knowledge. With a solid work ethic and a commitment to self-improvement, I thrive at home and in the workplace. Outside of work, I enjoy unwinding with video games and spending quality time with my husband and our dogs, whether it's exploring new parks, and beaches exploring new parks and beaches, or traveling to exciting destinations. I am excited about the prospect of contributing to the team and am grateful for any opportunities that may arise. Thank you for considering my application.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Manager
AAFES
04.2022 - Current
- Improve overall team performance by effectively delegating tasks and providing clear instructions.
- Achieve consistent customer satisfaction by addressing concerns promptly and professionally.
- Train new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Conduct regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Oversaw stocking operations for alcohol and tobacco, implementing strategic inventory management techniques to ensure optimal product availability and presentation.
- Manage "Spirit of the Month" promotions and customer appreciation events by coordinating with vendors and staff to drive sales and enhance customer engagement.
SHIFT/ ODL, TOYS, HARDWARE, AND SPORTING GOODS MANAGER
AAFES
06.2021 - 03.2022
- Ensured shelves in designated areas remained clean and fully stocked at all times.
- Directed a team of 5 members, overseeing scheduling, performance evaluations, and coordinating team meetings.
- Managed all seasonal product turnover for the holiday displays.
- Ensured Planogram (POG) integrity by maintaining and updating product displays according to company guidelines.
- Conducted thorough inspections using 52-week reports to track and analyze performance metrics, optimizing shelf layout and product placement for increased sales efficiency.
- Organized and hosted holiday and customer appreciation events by planning and executing a variety of activities, promotions, and giveaways to create memorable experiences for attendees and strengthen relationships with customers.
CUSTOMER SERVICE ASSOCIATE
AAFES
07.2019 - 05.2021
- Maintained a clean and full department while providing exceptional customer service.
- Regularly inventoried, stocked, and organized shelves to align with POG.
- Constructed and arranged all seasonal end-caps.
- Worked well independently and in team environments to alleviate problems.
Customer Service Lead
WINN DIXIE
05.2013 - 03.2019
- Responded to all customer inquiries and ensured the most correct route was taken to address any issues.
- Oversaw a team of 6 to 12 cashiers and coordinated operations for 4 shelf check outs, ensuring efficient workflow and customer satisfaction.
- Streamlined and executed strategic job assignments and duties across the team, increasing operational effectiveness.
- Assisted with payroll and distributed paychecks to employees.
- Conducted Western Union wire transfers and bill pay services.
- Verified all cash deposits, transfers, and safe count for two locations twice a day.
CUSTOMER SERVICE ASOCIATE
AAFES
02.2018 - 06.2018
- Maintained a full and sanitized snack avenue.
- Assured swift and pleasant customer checkout.
- Stocked wine and spirits.
- Monitored cold storage/ hot bar temperatures.
- Completed store closing procedures.
DELI/ BAKERY ASSOCIATE
WINN DIXIE
05.2006 - 04.2011
- Provided customer service by assisting customers with inquiries, product selection, and recommendations in both the deli and bakery sections.
- Collaborated with team members to execute daily tasks such as food preparation, packaging, labeling, and merchandising to enhance product presentation and optimize sales.
- Prepared and served a variety of deli meats, cheeses, salads, and baked goods while adhering to food safety and sanitation standards to ensure the highest quality products.
- Assisted in maintaining cleanliness and organization of the deli and bakery areas, including washing dishes, sanitizing surfaces, and disposing of waste.
- Decorated cakes using icing, piping, and decorations to create visually appealing designs for birthdays, weddings, and other special events.
Education
HIGH SCHOOL DIPLOMA -
COLQUITT CO. HIGH SCHOOL
Moultrie, GA01.2009
Skills
- Adaptable and flexible, able to thrive in dynamic work environments
- Bilingual (Spanish)
- Communication skills, both verbal and written
- Conflict Resolution, adept at identifying issues and implementing effective solutions
- Customer service skills, committed to delivering exceptional service to clients
- Leadership and Teamwork
References
- JEREMY HUDSON, Winn Dixie, Store Director, (850) 913-0086
- REBEKAH CONNELL, AAFES, RPOS Manager, connellre@aafes.com
- LOUISE DICKS, AAFES, SAM, dicksl@aafes.com
- CHRISTINA YORK, AAFES, SAM, (850) 651-5823, yorkchri@aafes.com
Certification
- ServSafe Food Handler
- Florida Class A/B UST Operator Training
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
AAFES
04.2022 - Current
SHIFT/ ODL, TOYS, HARDWARE, AND SPORTING GOODS MANAGER
AAFES
06.2021 - 03.2022
CUSTOMER SERVICE ASSOCIATE
AAFES
07.2019 - 05.2021
CUSTOMER SERVICE ASOCIATE
AAFES
02.2018 - 06.2018
Customer Service Lead
WINN DIXIE
05.2013 - 03.2019
DELI/ BAKERY ASSOCIATE
WINN DIXIE
05.2006 - 04.2011
HIGH SCHOOL DIPLOMA -
COLQUITT CO. HIGH SCHOOL