Alejandra Marquez
Atlanta,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Comfortable using technology tools such as mobile applications. Enthusiastic and motivated individual passionate about customer service. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Curbside Shopper
Agavero Cantina
03.2022 - 08.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Customer Service Associate
Panaderia Lara
01.2018 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
Education
High School Diploma -
07.2018
Skills
- Payment Processing
- Loss Prevention Goals Monitoring
- Special Assignments
- Sales Expertise
- Mobile Ordering Understanding
- Accurate Money Handling
- Customer Buying Habits
- Hygiene Standards
- Telephone Reception
- Verbal and Written Communication
- Effective Multitasking
- Order Coordination
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Curbside Shopper - Agavero Cantina
03.2022 - 08.2022
Customer Service Associate - Panaderia Lara
01.2018 - 02.2019
Colegio Maria Auxiliadora - High School Diploma,
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