Alejandra Marrero
Sales Manager
513 Dusk View St. Apt # B Socorro,TX
Summary
Driven by a passion for excellence, I excelled as a Sales Manager at Aarons Rent 2 Own, where I spearheaded strategies that surged sales revenue and fostered robust client relationships. Leveraging my expertise in sales strategy development and motivational skills, I led my team to consistently surpass sales targets, enhancing customer loyalty and expanding our client base. Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
14
14
years of professional experience
Work History
Sales Manager
Aarons Sales and Lease
05.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
Sales Associate
Aaron's Sales and Lease
El Paso, Texas
05.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Receptionist
H&r Block Tax Svc
01.2022 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Cake Decorator
Cyan's Little Cakes
09.2012 - 12.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated Type pastries and cakes using colorful icings and piping techniques.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
Backroom Associate
Walmart
06.2010 - 09.2012
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Enhanced inventory management by efficiently organizing and maintaining backroom storage areas.
- Assisted in achieving sales targets with efficient restocking of high-demand products on the sales floor.
- Reduced stock discrepancies by diligently conducting regular inventory audits and reporting findings to management.
- Supported loss prevention efforts by adhering to strict security protocols during all backroom operations.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
- Verified safe and secure storage of merchandise and supplies.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Adhered to safety regulations and practiced safe work habits.
- Performed weekly inventory counts to verify stock levels.
- Followed proper procedures for item receipt, storage and inventory control.
Education
Medical Insurance Billing & Coding - Medical Insurance Billing & Coding
Vista College
El Paso, TX01.2019
GED Or Equivalent To High School Diploma -
Options High School
El Paso, TX12.2017
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Product Knowledge
- Sales Presentations
- Sales expertise
- Client Relationship Management
- Sales strategy development
- Positive and upbeat
- Sales process
- Sales Planning
- Sales Tracking
- Sales operation
- Goal Setting
- Account Management
- Sales operations
- Rapport and relationship building
- Sales Coaching
- Solution selling
- Decisive
- B to B sales
- Bilingual in Language
- Social Media Savvy
- POS Software Name expert
- Customer Service
- Time Management
- Decision-Making
- Sales Targeting
- Goal Setting and Achievement
- Inventory Management
- Client Base Retention
- Sales Records Management
- Contract Management
- Marketing Strategy Development
- Appointment Scheduling
- Customer Order Management
- Networking Events
Languages
Spanish
Native or Bilingual
English
Full Professional
Affiliations
Reference
• Anabel Gonzalez
Manager Aaron's
915-691-6189
• Janneth Sanchez
Friend
915-999-9915
• Corina Castillo
Manager Walmart
915-251-1263
Timeline
Sales Manager
Aarons Sales and Lease
05.2023 - Current
Sales Associate
Aaron's Sales and Lease
05.2022 - Current
Receptionist
H&r Block Tax Svc
01.2022 - 04.2022
Cake Decorator
Cyan's Little Cakes
09.2012 - 12.2021
Backroom Associate
Walmart
06.2010 - 09.2012
Medical Insurance Billing & Coding - Medical Insurance Billing & Coding
Vista College
GED Or Equivalent To High School Diploma -
Options High School
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