Alejandra Martinez
Houston,TX
Summary
Trustworthy Detention Officer wih 4 years of experience. Talented at quickly deescalating conflicts and maintaining superior levels of levelheadedness. Intelligent and agile with remarkable security awareness. Reliable Detention Officer skilled handling and managing activities of 100 offenders in assigned cell block. Sound knowledge of constitutional rights and ethical standards of conduct. Experience detaining and processing inmates, preparing and serving meals to inmates and monitoring overall facility security. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Detention Officer
Harris County Sheriff Office
06.2019 - Current
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Regularly conducted security and sanitation checks.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared reports to document incidents and violations.
- Assisted in intake and release of inmates.
Front Desk Receptionist
Houston Community College System
07.2017 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
Cashier
Divas Style
08.2014 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of Science - Criminal Justice
University of Houston - Downtown
Houston, TX05.2019
Associate of Arts - Criminal Justice
Houston Community College
Houston, TX05.2017
Skills
- Body and Cell Searches
- Crisis Intervention
- Restraint Techniques
- Key Control
- Report Preparation
- Conflict Resolution
- Interpersonal Skills
- Teamwork and Collaboration
- CPR Certification
- Behavioral Observation
- Problem Solving
- Ethical Conduct
- Computer Literacy
- First Aid Administration
- Effective Communication
- Time Management
- De-escalation Techniques
- Mental Alertness
- Critical Thinking
- Record Keeping
- Firearm Safety
Section name
Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Detention Officer
Harris County Sheriff Office
06.2019 - Current
Front Desk Receptionist
Houston Community College System
07.2017 - 06.2019
Cashier
Divas Style
08.2014 - 01.2016
Bachelor of Science - Criminal Justice
University of Houston - Downtown
Associate of Arts - Criminal Justice
Houston Community College