Alejandra Martinez
Houston,TX
Summary
Attentive Assistant Store Manager offering over 4 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Cash America
Houston, Texas
10.2018 - Current
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Interacted with customers to identify needs and preferences.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained cleanliness of sales floor and backroom areas.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Provided guidance on product use, operation, maintenance, and troubleshooting techniques.
- Processed customer payments using cash register and credit card machines.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Bagged or packaged purchases and wrapped gifts.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Performed daily opening and closing duties such as counting registers, setting alarms.
- Set up promotional displays to attract customers to specific products or sales events.
- Processed payments and maintained accurate drawers to meet financial targets.
- Inspected returned merchandise for damage before processing refunds or exchanges.
- Enforced in-store security to drive health and safety procedures and regulations.
- Cleaned and tidied store to reduce health and safety hazards.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Manager
Regional Finance
Houston, TX
06.2022 - 10.2022
- Compiled reports detailing approved or denied loan applications as well as delinquency status.
- Analyzed financial statements of clients to assess their ability to repay loans.
- Collected payments from borrowers on past due accounts and worked out payment plans when needed.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Pawnbroker
Bayou Pawn
Houston, TX
12.2018 - 10.2020
- Studied local market to better understand in-demand products to stock in store.
- Ensured the store was kept clean, neat and organized at all times.
- Balanced daily takings against receipts issued to ensure accuracy of reported revenues.
- Negotiated loan repayment plans with customers when necessary.
- Processed loan applications and determined appropriate loan amounts based on customer's financial information
- Created displays to promote new products or services offered by the store.
- Produced sales documents, finalized deals and filed records.
Education
High School Diploma -
Chavez High School
Houston, TX05-2016
Skills
- Customer Relations
- Stock Management
- Records Management
- Operations Oversight
- Loss Prevention
- Store Organization
- Issue Resolution
- Transaction Processing
- Hiring and Training
- Store Opening and Closing
- Records Maintenance
- Customer Service Management
- Team Building and Leadership
Languages
Spanish
Professional
English
Professional
Affiliations
Another one of my passions includes helping animals in need. I also maintain and manage a very known animal lost and found page with a little over 30k followers on facebook.
Timeline
Assistant Manager
Regional Finance
06.2022 - 10.2022
Pawnbroker
Bayou Pawn
12.2018 - 10.2020
Assistant Store Manager
Cash America
10.2018 - Current
High School Diploma -
Chavez High School