Alejandra Martinez
Austin
Summary
Seasoned Director of Housekeeping with a proven track record at Hampton Inn & Suites By Hilton, enhancing hotel operations through effective staff management and fostering teamwork. Expert in maintaining high cleanliness standards and improving guest satisfaction scores. Skilled in problem resolution and computer use, ensuring top-notch service and operational efficiency.
Overview
25
25
years of professional experience
Work History
Director of Housekeeping
Hampton Inn & Suites By Hilton
03.2022 - Current
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
Director of Housekeeping
Cambria Hotel
10.2022 - 03.2023
- Coordinated on the opening of an new hotel, cleanness, staffing, training, an placing order.
- Managed inventory on guest supplies, cleaning supplies and linen.
- Placed orders for housekeeping supplies and toilet toiletries accordantly with the brand standards for a new hotel.
Director of Housekeeping
Hotel Indigo - Holiday Inn Express
05.2018 - 10.2022
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
Housekeeping Office Coordinator
Hyatt Regency Austin
02.2000 - 12.2014
- Monitored budgetary expenses, making cost-effective decisions without compromising quality or performance.
- Coordinated maintenance requests, resulting in prompt issue resolution for guest satisfaction.
- Optimized workflow within the department by continuously evaluating processes and implementing improvements based on best practices.
- Facilitated smooth transitions during shift changes by preparing thorough handover notes regarding any ongoing tasks or concerns.
- Oversaw lost-and-found procedures to reunite guests with their possessions quickly and professionally when possible.
- Communicated repair needs to maintenance staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Bachelor of Science - Hospitality Administration And Management
Blue Mountain Hotel Management School
Mexico City01-2018
Hospitality Administration And Management
ACC Community College
Austin, TX12-2014
Skills
- Guest service
- Staff management
- Housekeeping standards
- Cleaning practices
- Staff meetings
- Payroll
- Teamwork and collaboration
- Computer skills
- Relationship building
- Problem resolution
Accomplishments
- Collaborated with team of 22 members in the development increasing guest satisfaction scores from the 60's to 90's.
- Supervised team of 42 up staff members.
Finding passion on my work
I find my passion in the hospitality industry, i love to make people feel better that their own home away from home. I am paying off when i seeing people leaving the hotel with a great customer service experience with a promise to come and stay again with us.
Languages
Spanish
Native or Bilingual
Timeline
Director of Housekeeping
Cambria Hotel
10.2022 - 03.2023
Director of Housekeeping
Hampton Inn & Suites By Hilton
03.2022 - Current
Director of Housekeeping
Hotel Indigo - Holiday Inn Express
05.2018 - 10.2022
Housekeeping Office Coordinator
Hyatt Regency Austin
02.2000 - 12.2014
Bachelor of Science - Hospitality Administration And Management
Blue Mountain Hotel Management School
Hospitality Administration And Management
ACC Community College
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