ALEJANDRA M. DAVIS
College Place,WA
Summary
Dynamic leader with over 30 years of experience in Head Start and various sectors, specializing in training and technical assistance, ERSEA, family, health and community services. Proven track record in enhancing community partnerships and engagement through strategic and operational planning and effective communication. Achievements include significant improvements in family engagement metrics and operational efficiency, underscoring a strong commitment to customer focus and adaptability. Seeking to leverage extensive expertise to drive impactful community programs.
Overview
30
30
years of professional experience
Work History
Bilingual TTA Lead
National Center on Parent, Family, and Community Engagement
Chicago, Illinois
04.2021 - Current
- Support the TTA team in the implementation and delivery of trainings in English and in Spanish
- Assist the TTA team with the development and implementation of NCPFCE organizational training strategy and work plan.
- Cultivates and manage long-term relationships with Family Engagement Specialists (FES) and other Regional TTA specialists.
- Work closely with the TTA, Content development, and Communications teams to translate TTA content into PowerPoint templates, including slides and notes with clear instructions for facilitation, and according to adult learning principles.
- Create event descriptions and learning objectives for in person and virtual trainings as needed. Select platforms appropriate for training content and user needs in general.
- Recruit, onboard, and assign appropriate staff and consultants to various TTA core and specialized topics, and manage resource allocation of a cadre of TTA trainers ensuring efficient utilization of time and resources for various TTA engagements.
- In collaboration with the Director, TTA Strategy, AD of TTA Implementation, TTA Lead, and IST ensure that trainings are responsive to the needs identified in the regions.
Responsible for delivering TTA for Regional TTA Specialists including FES, and Head Start program staff with varied experience levels and roles. - Serve as an expert generalist trainer on core NC PFCE topics and more specific topics, as needed. (At least 50 to 60% of time will be spent training in the field and/or virtually).
- Supervise the TTA Specialists and Training providing reflective supervision, support for growth and development and oversight.
- Provide support to entire implementation team to ensure high quality engagements, outcome improvement and deliverables are met.
Family Service,ERSEA,Community Partnership Manager
Oregon Child Development Coalition
Milton-Freewater, Umatilla
06.2010 - 04.2021
- Support the implementation of the strategic and operational program planning, quality assurance, evaluation and control.
- Oversee and manage Eligibility, Recruitment, Selection, Enrollment, and Attendance program actions and efforts.
- Establish and maintain community partnerships.
- Prepare a parent, family, and community engagement plan, and ensure its implementation.
- Administer the service area budget.
- Supervise the work of ERSEA and Community Specialists, front desk office staff, administrative staff, and customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures.
- Provide and coordinate professional development opportunities for staff members.
- Implement agency and service area policies, procedures, and service standards in conjunction with other managers.
- Mentor, coach, and assess job performance problems with employees to identify causes and issues.
- Work with staff members on resolving situations or challenges related to staff professional performance.
- Train and instruct employees in job functions, company policies, or arrange for training to be provided.
- Organize and work directly with parent committees and councils.
- Prepare and provide training for parents, families, and community members.
- Design and manage the implementation of marketing plans to outreach, recruit, and enroll families and children in diverse communities.
- Translate documents and resources, and also provide translation services for professional development events, family service activities, and community events.
- Evaluate employees job performance and conformance to regulations and recommend appropriate personnel action.
- Recruit, interview, and select employees. Interpret and communicate work procedures and program policies to staff.
- Resolve and answer customers' and the public's questions regarding policies and procedures.
- Delegate work to staff, setting priorities, and goals.
Health and Home Care Manager
RESCARE
Walla Walla, USA
01.2008 - 06.2010
- Assure that services authorized in the plan of care are in place and addressing clients' functional and environmental needs; make home visits as needed; and assure excellent customer service.
- Complete the required Quarterly Reviews and Annual Assessments.
- Continually reevaluate situations to identify additional needs of the individual, both functional and environmental, that are not addressed in the current care plan.
- Completes care plan changes as needed, identifies options for service delivery, including the type of service(s), program eligibility, and payment source(s), in keeping with agency philosophy and program requirements.
- Appropriately identify cases for case conferencing, and confer with the supervisor as needed.
- Coordinate with formal and informal supports.
- Performs volunteer recruitment, selection, orientation, training, counseling, and review to meet temporary and/or ongoing needs that cannot be met through other formal and informal sources.
- Coordinate with case managers, patient guardians, and others when client situations warrant. Records all client-related activity in case records, maintains up-to-date client files, uses client database software programs to enter all client data into the system, and logs time spent on client activity in the client database software.
- Assures continued identification of new resources to assist clients, and their caregivers.
- Handles client or provider concerns or requests regarding services, billing, or other needs, assuring excellent customer service.
- Keeps abreast of all home and community care rules and regulations, and ensures that services and activities adhere to program requirements.
- Plans the monthly agenda to ensure that deadlines are met.
- Attends training sessions and keeps abreast of issues and information necessary to perform work duties.
- Perform Registered Nursing Assistant duties.
University Teacher, President Advisor & Consultant
Montemorelos and Linda Vista Universities
Nuevo Leon, Mexico
02.2004 - 08.2007
- Develop, teach, and instruct courses in business administration and marketing to bachelor's degree students.
- Observe and evaluate students' work to determine progress, provide coaching and mentoring to students, and training participants.
- Present lectures and conduct discussions to increase students' knowledge and competence, using visual aids such as graphs, charts, videotapes, and slides.
- Administer oral, written, or performance tests to measure progress, and to evaluate training effectiveness.
- Prepare reports and maintain records, such as student grades, attendance rolls, and training activity details.
- Supervise independent or group projects, and community service.
- Determine the training needs of students or university workers.
- Conduct on-the-job training classes, or training sessions, to teach and demonstrate principles, techniques, procedures, or methods of designated subjects.
- Develop curricula, and plan course content and methods of instruction.
- Support the development of community initiatives to improve quality of life, and small business proposals to support community growth.
- Leading the development and implementation of the university's strategic plan, including identifying key priorities, setting measurable goals, and allocating resources effectively.
Conducting environmental scans to assess market trends, competitor analysis, and emerging issues impacting higher education.
Facilitating strategic planning sessions with senior leadership and key stakeholders. - Advise the development and implementation of new policies and procedures aligned with the strategic plan.
- Assess the impact of potential policy changes on the university's operations and stakeholders.
- Analyze financial data to identify areas for cost optimization and revenue growth opportunities.
Develop budget proposals and monitor financial performance against strategic goals. - Build and maintain strong relationships with key internal and external stakeholders, including faculty, staff, students, alumni, donors, and government agencies.
- Communicate the university's strategic vision and priorities to diverse audiences, establishing key performance indicators to track progress toward strategic goals.
- Conduct regular reviews of strategic initiatives to identify areas for improvement, and make necessary adjustments.
- Identify opportunities for innovation and change within the university to enhance student experience, academic programs, and operational efficiency.
- Lead change management initiatives to implement new strategies and processes effectively.
Corporate Relations Director
Neotrópica Foundation
, Costa Rica
01.1995 - 02.2005
- Set the organization's vision, mission, and long-term goals, developing strategic plans to achieve them.
- Review financial statements, approve budgets, ensure proper financial controls are in place, and manage the organization's assets responsibly.
- Assess the effectiveness of programs, identify areas for improvement, and make necessary adjustments.
- Support and oversee fundraising efforts, identify potential donors, and develop strategies to secure funding.
- Participate in board meetings, actively engaging in discussions, and making informed decisions regarding organizational policies and operations.
- Ensure the organization adheres to all applicable laws, regulations, and ethical standards at the state and federal levels.
- Build relationships with stakeholders, represent the organization in the community, and advocate for the mission.
- Oversee and manage agency commercial activities, produce books, and community resources.
- Provide guidance and oversight to the executive director and staff, evaluating their performance.
- Exercise reasonable diligence in decision-making, staying informed about the organization's operations and financial status.
- Put the organization's interests above personal gain, and avoid conflicts of interest.
- Ensure compliance with its mission and stated purposes.
Executive Assistant to the President
Small Industry Chamber of Costa Rica
, Costa Rica
01.1995 - 01.2004
- Proactively manage the CEO/President's calendar, scheduling meetings, appointments, and travel arrangements, including coordinating with internal and external stakeholders.
- Prepare agendas, gather necessary materials, take minutes, and follow up on action items for board meetings, committee meetings, and executive leadership meetings.
- Respond to inquiries from members, potential members, and community partners.
- Assist with planning and execution of Chamber events, including conferences, networking mixers, ribbon-cutting ceremonies, and community initiatives, managing registration, venue arrangements, and catering.
- Manage membership database, process membership renewals, answer inquiries regarding member benefits, and assist with recruitment of new members.
- Oversee day-to-day office operations, including managing office supplies, maintaining filing systems, coordinating facility maintenance, and handling expense reports.
- Assist with marketing materials, social media updates, website content, and press releases related to Chamber activities.
- Represent the Chamber at community events, build relationships with local businesses and organizations, and stay informed about local economic trends.
Education
Master - Strategic Leadership and Corporate Communication
TECH University
Madrid, Spain09-2024
Certification - Family Develoment
Clackamas Community College
Oregon City, OR09-2013
Postgraduate Degree - Business Administration & Marketing
Magister University
Costa Rica06-2004
BBA - Marketing
Magister University
Costa Rica01-2002
Associate - Executive Secretary
American Business Academy
Costa Rica06-1995
Master - Infant And Youth Psychology
TECH University
Madrid, SpainSkills
- Communication
- Organizational skills
- Cultural competency
- Emotional intelligence
- Design thinking
- Relationship-building and interpersonal skills
- Adaptability
- Curiosity
- Communication and feedback skills
- Decision-making
- Collaboration and strategic leadership
- Public relations and social marketing
- Team building and motivation
- Cross-functional team leadership
- Data-driven decision making
- Continuous improvement strategies
- Business process reengineering
- Critical thinking
- People-oriented skills
- Strategic thinking
- Organizational agility
- Change management techniques
- Customer focus mindset
- Resource optimization techniques
Affiliations
- Attend cultural and social activities, support community initiatives and groups, enjoy family time, hiking, traveling, bird watching, and being in nature.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Bilingual TTA Lead
National Center on Parent, Family, and Community Engagement
04.2021 - Current
Family Service,ERSEA,Community Partnership Manager
Oregon Child Development Coalition
06.2010 - 04.2021
Health and Home Care Manager
RESCARE
01.2008 - 06.2010
University Teacher, President Advisor & Consultant
Montemorelos and Linda Vista Universities
02.2004 - 08.2007
Corporate Relations Director
Neotrópica Foundation
01.1995 - 02.2005
Executive Assistant to the President
Small Industry Chamber of Costa Rica
01.1995 - 01.2004
Master - Strategic Leadership and Corporate Communication
TECH University
Certification - Family Develoment
Clackamas Community College
Postgraduate Degree - Business Administration & Marketing
Magister University
BBA - Marketing
Magister University
Associate - Executive Secretary
American Business Academy
Master - Infant And Youth Psychology
TECH University
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