Alejandra Medina Leyva

Monica Estrada | Monica.Estrada@uscis.dhs.gov | (323) 803-3662

Support USCIS biometric collection and identity verification operations, ensuring compliance with DHS and USCIS policies and maintaining integrity of immigration records. Serve as Backup Site Supervisor, providing oversight and administrative leadership on an as-needed basis.

• Conduct biometric identity by collection fingerprints, photographs, and signatures by adhering to established policies and procedures with USCIS federal standards, ensuring accuracy and integrity of identity records.
• Review and reconcile applicant identification documentation, analyzing case details to identify discrepancies and resolving routine identity conflicts prior to system submission.
• Provide oversight of staff (2–3 biometric technicians) during periods of supervisory coverage, ensuring adherence to federal processing standards, quality benchmarks, and confidentiality requirements.
• Mentor and train newly hired biometric staff on collection procedures, documentation review, and compliance with federal regulations.
• Compile and submit operational reports detailing workflow metrics, recurring issues, quality findings, and case trends.
• Monitor trends and recurring discrepancies, recommending corrective actions to maintain compliance and improve operational efficiency.
• Safeguard sensitive biometric and identity data using CPMS and CPMS_BET systems in accordance with federal privacy and security protocols.
• Collaborate with USCIS personnel to resolve identity or documentation issues, maintaining alignment with agency standards and mission objectives.
• Oversee administrative functions during supervisory coverage, including staff coordination, compliance monitoring, and equipment accountability.

Trained and supported new staff to ensure consistent service delivery and operational excellence.

• Provided onboarding and hands-on training to new employees, ensuring understanding of roles, procedures, and workplace standards.
• Mentored staff in customer service best practices, enhancing team productivity and performance.
• Monitored team adherence to operational procedures and assisted with resolving workflow issues.
• Educated staff on menu offerings, product knowledge, and customer engagement techniques to improve overall customer experience.
• Trained and mentored from two to ten new personnel hired to fulfill various roles.