Alejandra Mejia
Morristown
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Operations Manager
Hyatt Corporation
04.2023 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Led team to exceed quarterly goals through strategic planning and execution.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Server
Hyatt Corporation
04.2016 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Morristown High School
Morristown, NJ06-2016
Skills
- Operations management
- Operational efficiency
- Process improvement
- Project management
- Service delivery management
- Policy enforcement
- New employee hiring
- Relationship building
- Teamwork and collaboration
- Customer service management
- Assignment delegation
- Team leadership
- Employee motivation
Accomplishments
- I have overseen multiple departments through out my career, banquets and events and the outlets department.
- Collaborated with team in the development of raising our customer service score.
- Achieved beating our enrollment and upsell goals by creating friendly competition with my colleagues in order to motivate each other.
- Managed more than 10 employees when covering events department and ensured event exceeded guest expectations.
- Managed to win the Leader of the Year award, during my first with managerial tittle.
- Provided exceptional customer service by handling difficult situations and turning them into positive outcomes, which later were recognized by guests.
- Achieved a perfect score when our property was visited by our auditor and was recognized for it.
Languages
Spanish
Full Professional
Timeline
Assistant Operations Manager
Hyatt Corporation
04.2023 - Current
Server
Hyatt Corporation
04.2016 - 04.2023
High School Diploma -
Morristown High School