Josseline Alejandra Rivera Mendez
Los Angeles,CA
Summary
Spearheaded customer service professional with a robust history in banking and retail environments, skilled in fostering positive relationships and enhancing customer experiences. Eager to apply expertise in customer engagement and strategic sales techniques.
Overview
6
6
years of professional experience
Work History
Bank Teller
Wells Fargo Bank
01.2023 - Current
- Proactively identified customer needs and recommended appropriate financial solutions, contributing to a 10% increase in product cross-selling
- Cultivated strong relationships with customers, ensuring a positive banking experience and effectively handling any concerns to improve customer retention rates
- Collaborated with the sales team to facilitate smooth customer onboarding and transitions, aligning with company initiatives for sustained customer engagement
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Collaborated with regional managers on strategies for store growth, resulting in increased profits year over year.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
- Streamlined teller process for deposits and withdrawals, improving transaction speed and customer wait times.
Lash Artist & Makeup Artist (Freelance)
Self-Employed
01.2021 - Current
- Built and maintained strong, trusting relationships with a diverse client base, tailoring services to individual needs and consistently exceeding expectations
- Employed strategic marketing and customer service techniques to expand clientele, which includes conducting follow-up communications and managing client feedback to improve services
Barista/Cake Decorator
Whole Foods
01.2019 - 01.2022
- Managed customer interactions, consistently providing high-level service that increased customer loyalty and satisfaction
- Successfully navigated customer requirements for custom cake designs and café offerings, resulting in a 15% growth in repeat customer transactions
- Took initiative to resolve any customer issues, ensuring they fully leveraged the products and services available, which mirrored the proactive engagement expected in a customer success role
Education
High School Diploma -
Abraham Lincoln High School
Associate Degree - Psychology
San Francisco City College
09.2024
Skills
- Relationship Management
- Sales and Negotiation
- Cross-functional Collaboration
- Strong communicator
- Attention to detail
- Highly organized
- Motivated by customer success
- Organized
- Efficient
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Wells Fargo Bank
01.2023 - Current
Lash Artist & Makeup Artist (Freelance)
Self-Employed
01.2021 - Current
Barista/Cake Decorator
Whole Foods
01.2019 - 01.2022
High School Diploma -
Abraham Lincoln High School
Associate Degree - Psychology
San Francisco City College
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