Alejandra Mendoza
Queens,NY
Summary
Bilingual and detail-oriented customer service professional, combining expertise in various industries, with over five years of experience supporting clients in hospitality, administrative, and fast-paced office environments. Skilled in coordinating meetings and events, managing high-volume inquiries, and maintaining organized systems for seamless day-to-day operations. Known for clear communication, a proactive approach to problem-solving, and a strong commitment to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Attorney's Assistant
Law Office of Stefano A. Filippazzo, P.C
Brooklyn, NY
09.2023 - 02.2025
- Organizing documents for filing, maintaining client files, and preparing new client intake forms.
- Answering telephone calls, taking messages, and providing information to clients.
- Drafting basic letters of engagement for new clients according to established standards.
- Scanning and digitizing hardcopy documents into electronic format storing them securely in the network drive.
- Assisting non-English speaking clients answering questions and translating conversations .
- Calling billing office’s regarding client’s treatment expenses to provide worker’s compensation or No-Fault insurance information to pay for their medical bills.
- Assisting and updating clients with inquiries related to their cases via phone, email communication or in person.
- Daily communication with insurance adjusters, doctors and attorneys regarding status updates or requests for additional information concerning pending matters.
- Preparing correspondence to clients, courts, insurance companies, and other parties involved in the case.
- Scheduling appointments with clients or witnesses for attorney interviews.
Restaurant Lead Hostess
JF Restaurants at The Times Square Edition Hotel
Manhattan, NY
09.2022 - 09.2023
- Monitored dining room activity while conducting walkthroughs before and during events to verify proper room setup, AV functionality, and furniture arrangements, to ensure guest satisfaction.
- Acted as the primary point of contact for all reservation inquiries, special requests, and private event bookings, ensuring timely and professional communication.
- Ensured strict adherence to reservation protocols, seating guidelines, and guest flow procedures, maintaining service consistency and compliance with company standards.
- Managed a high volume of inbound reservation requests daily across multiple platforms, including phone, email, and third-party booking systems.
- Mentored new host team members, providing hands-on guidance in reservation systems, guest service standards, communication protocols, and policies to maximize team performance.
- Tracked and updated daily reports related to reservations, guest count, and special events, sharing insights with management for planning purposes.
- Worked closely with the culinary team to confirm large party orders, dietary restrictions, and catering requests for private meetings or events.
- Maintained detailed knowledge of the menu, venue layout, and policies to answer questions accurately and guide guests' decisions confidently.
Customer Service Representative
Modern Facilities Inc
Hackettstown, NJ
08.2020 - 08.2022
- Worked remotely resolving complex problems by working with other departments to provide solutions that meet customer needs within the time limits.
- Followed up to ensure resolution, to keep records of customer interactions, while proficiently keeping the members of the company updated.
- Answering phone calls, emails, scheduling meetings, and managing calendars.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate Degree in Nursing - Nursing Assistance
Corporation of Technical Studies in Health
Colombia06.2017
Business Administration
ITFIP
Tolima, Colombia Skills
- Ability to work in a fast-paced environment
- Face memorization of VIP and frequent guests
- Fluent in English and Spanish
- Administrative Support
- Analytical and Critical Thinking
- Fast Learner
- Hospitality and Guest Experience
- Strong Verbal and Written Communication
- Proficient in Microsoft Office
- Teamwork and collaboration
- Problem-solving aptitude
- Efficient Scheduling & Coordination
Timeline
Attorney's Assistant
Law Office of Stefano A. Filippazzo, P.C
09.2023 - 02.2025
Restaurant Lead Hostess
JF Restaurants at The Times Square Edition Hotel
09.2022 - 09.2023
Customer Service Representative
Modern Facilities Inc
08.2020 - 08.2022
Associate Degree in Nursing - Nursing Assistance
Corporation of Technical Studies in Health
Business Administration
ITFIP