ALEJANDRA MENDOZA
Los Angeles,CA
Summary
Resourceful and detail-oriented administrative professional with over 8 years of experience in clerical, customer service, and data entry across healthcare, finance, and education sectors. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-oriented individual with a passion for continuous learning and innovation.
Overview
12
12
years of professional experience
Work History
Member Services Advocate
SCAN Health Plan
Long Beach, CA
07.2021 - 03.2022
- Clarified member benefits, plan options, referrals, and claims through phone, email, and in-person channels.
- Addressed escalated issues and complaints while managing member grievances promptly and professionally.
- Assisted members in recognizing traits and value of multiple Medicare plan options while diligently discussing teleagreements.
- Consistently exceeded department KPIs in quality, productivity, and adherence to attendance standards.
- Ensures HIPAA compliance and supports member retention through outreach initiatives.
- Facilitated transportation service requests and prescription refills alongside coordinating doctor appointments.
Account Services Representative & Loan Officer
Trading Financial Credit LLC
Los Angeles, CA
11.2015 - 10.2019
- Managed loan applications, documentation, and origination procedures.
- Conducted high-volume inbound/outbound calls, skip tracing, and collections, adhering to FDCPA and HIPAA standards.
- Utilized Excel and Outlook to maintain client records, quotas, and communication logs.
Customer Service / Collections Agent / Retail Sales Associate
Curacao (Adir International Finance LLC)
Los Angeles, CA
11.2011 - 11.2015
- Handled collections and retail transactions, exceeding daily quotas.
- Maintained documentation and managed client communication in compliance with regulatory protocols.
Secretary / Student Worker
LACOE – Los Angeles County Office of Education
Los Angeles, CA
08.2010 - 01.2011
- Operated multi-line phone systems and scheduled appointments.
- Performed extensive data entry, filing, copying, and inter-departmental support.
Education
Business Admin - Accounting
Pasadena City College
true06.2025
Certified Professional Bookkeeper - Accounting Error Correction & Adjusting Entries
AIPB
Pasadena, CA01.2023
Microsoft Office Certification - Word, Excel, PowerPoint, Outlook
ProTech Computer Career Center
Downey, CA01.2018
High School Diploma -
STEM @ Theodore Roosevelt High School
Boyle Heights, CA01.2011
Skills
- Account reconciliation
- Member onboarding
- Account management
- Point-of-sale system
- Healthcare
- Positive Language Use
- Interpersonal communication
- Analytical thinking
- Policy adherence
- [Spanish and English] fluency
- In-person interactions
- Microsoft software
- AR/Billing systems
- Typing speed: 40 WPM
- Organized
- Adaptable
- Document processing
- Payment processing
- Relationship building
- Database maintenance
- Sales strategy
- Escalation handling
- Data security techniques
- Claims management
Issue resolution
Customer support - Remote office availability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
German
Elementary
References
References available upon request.
Timeline
Member Services Advocate
SCAN Health Plan
07.2021 - 03.2022
Account Services Representative & Loan Officer
Trading Financial Credit LLC
11.2015 - 10.2019
Customer Service / Collections Agent / Retail Sales Associate
Curacao (Adir International Finance LLC)
11.2011 - 11.2015
Secretary / Student Worker
LACOE – Los Angeles County Office of Education
08.2010 - 01.2011
Business Admin - Accounting
Pasadena City College
Certified Professional Bookkeeper - Accounting Error Correction & Adjusting Entries
AIPB
Microsoft Office Certification - Word, Excel, PowerPoint, Outlook
ProTech Computer Career Center
High School Diploma -
STEM @ Theodore Roosevelt High School
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