Alejandra Mendoza
El Paso,TX
Summary
Motivated bilingual customer service professional skilled in customer support, data entry, communication, and problem resolution. Experienced in providing efficient customer care while maintaining accuracy, organization, and customer satisfaction.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
After-School Art Teacher
Young Rembrandts
08.2021 - Current
- Designed and implemented creative art lessons that fostered student creativity and artistic expression.
- Fostered confidence through art activities.
- Managed classroom activities and maintained a positive, safe, and engaging
- Confidence, and artistic growth.
- Developed engaging lesson plans that fostered creativity and artistic expression in students.
Bilingual Healthcare Customer Service Representati
Maximus
11.2025 - 08.2026
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Provided bilingual customer service in English and Spanish, assisting callers with healthcare-related questions and concerns.
- Guided callers through healthcare eligibility requirements, enrollment steps, and available benefits clearly and professionally.
STEM Tutor
YWCA
01.2021 - 06.2021
- Delivered individualized STEM instruction to enhance student understanding and performance
- Demonstrated problem-solving skills in classroom settings.
- Created engaging lessons centered on core science, technology, engineering, and mathematics concepts
- Encouraged positive learning habits, and maintained an organized, supportive
- Educational environment.
Community Assistant
Texas Association of Future Educators (TAFE) at El Dorado HS
09.2018 - 02.2020
- Participated in a school-based teaching internship program, assisting an elementary school teacher during scheduled class periods.
- Assisted with grading papers, organizing classroom materials, and supporting daily classroom activities.
- Prepared and delivered classroom presentations to help support student learning.
- Worked directly with students and teachers while developing communication, organization, and leadership skills
- Distributed and collected assignments and paperwork from students.
Education
Associate of Health Administration - Health Administration
Southwest University At El Paso
El Paso, TX03-2027
HS Diploma - High School Diploma
El Dorado High School
El Paso, TX06-2020
Skills
- Bilingual (English, Spanish)
- Microsoft Office
- Google Workspace
- Administrative Support
- Phone, Email, & Chat Support
- Multitasking
- Time Management & Organization
- Problem-solving
- Adaptability
- Leadership
- Conflict Resolution
- Student Assessment
- Typing speed 50 WPM
- Multi-line phone reception
Certification
- CPR Certification
- AED Certification
- First Aid Certification
- Stop the Bleed Certification
- Food Handler Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Healthcare Customer Service Representati
Maximus
11.2025 - 08.2026
After-School Art Teacher
Young Rembrandts
08.2021 - Current
STEM Tutor
YWCA
01.2021 - 06.2021
Community Assistant
Texas Association of Future Educators (TAFE) at El Dorado HS
09.2018 - 02.2020
HS Diploma - High School Diploma
El Dorado High School
Associate of Health Administration - Health Administration
Southwest University At El Paso