Summary
Overview
Work History
Skills
Languages
Timeline
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Alejandra Mesa

Alejandra Mesa

Houston,TX

Summary

Skilled New Home Sales Counselor with strong focus on client satisfaction and achieving sales goals. Expertise includes guiding clients through buying process, presenting detailed and accurate information about properties. Proven ability to manage multiple tasks methodically, ensuring timely completion with minimal errors. Strong work ethic demonstrated through consistent achievement of sales targets and commitment to maintaining organized records and processes.

Overview

11
11
years of professional experience

Work History

New Home Sales Counselor

KB Home
Houston, TX
12.2023 - Current
  • Welcome potential buyers and provide them with information on the different models of homes available. Assisting them in selecting a home that meets their needs, budget, and lifestyle requirements.
  • Provided tours of model homes to prospective buyers and answered questions about features, pricing, availability, financing options, and other related topics.
  • Developed relationships with real estate agents to increase referrals of new home buyers.
  • Conduct follow-up calls to ensure customer satisfaction after the purchase of a new home.

HR Coordinator

CEVA Logistics Inc.
Houston, TX
02.2023 - 12.2023
  • Reviewed, verified, and processed all new hire paperwork for accuracy and completeness.
  • Maintain human resources records for employees by recording the hiring, transfer, termination, change in job classifications, and merit increases.
  • Worked with Corporate HRIS to provide accurate reporting of HR information to business unit leaders and other managers.
  • Continuously audited information for accuracy and reported any discrepancies in order to maintain data integrity.

Travel Consultant

Vacations To Go
Houston, TX
05.2022 - 02.2023
  • Established a base of loyal clientele due to excellent listening, research skills, and keen understanding of travel budgets.
  • Handled travel arrangements for groups, couples, and special needs clients. Addressed complaints promptly while maintaining high levels of customer satisfaction.
  • Generated invoices for customers' purchases and tracked payments accordingly.

Retail Store Manager

T-Mobile
Houston, TX
03.2014 - 05.2022
  • Conduct job interviews, lead employee performance evaluations, and reward top performers to attract and retain quality personnel.
  • Coach and mentor employees by offering constructive feedback, and taking interest in long-term career growth.
  • Supported operational excellence by observing every store function, monitoring sales and inventory, managing sales tracking, and implementing new store programs and initiatives.
  • Owned store success and took ownership for store employees' work-related needs, store leadership, staffing, and scheduling. Maintained labor controls, marketing, loss prevention, and other store functions.

Skills

  • Sales presentation
  • Lead Generation
  • Time management proficiency
  • Product Recommendations
  • Customer Relationship Management

Languages

Spanish
Native/ Bilingual

Timeline

New Home Sales Counselor

KB Home
12.2023 - Current

HR Coordinator

CEVA Logistics Inc.
02.2023 - 12.2023

Travel Consultant

Vacations To Go
05.2022 - 02.2023

Retail Store Manager

T-Mobile
03.2014 - 05.2022

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Alejandra Mesa