Alejandra Miranda Miranda
West Valley City,Utah
Summary
Enhancing patient experiences and outcomes, I leveraged my expertise in clinical documentation and compassionate patient care at Granger Medical Clinic. My proactive approach in inventory management and patient education significantly improved clinic efficiency. Fluent in Spanish, I bridge communication gaps, ensuring patient comprehension and satisfaction.
Results-driven medical professional with substantial experience in orthopedic settings. Demonstrates strong skills in patient care, surgical assistance, and medical documentation. Known for exceptional teamwork, adaptability, and commitment to achieving optimal patient outcomes. Proficient in clinical procedures, patient education, and EMR systems, contributing effectively to collaborative healthcare environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Orthopedic Medical Assistant
Granger Medical Clinic
10.2017 - Current
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared patients for surgeries by thoroughly reviewing preoperative instructions, addressing any concerns or questions they may have had.
- Promoted a culture of continuous learning within the clinic by staying current on industry best practices and sharing new knowledge with colleagues.
- Developed positive relationships with patients through empathetic listening skills combined with a genuine interest in their well-being during their time at the clinic.
- Provided critical support during emergencies by remaining calm under pressure and assisting physicians with administering lifesaving interventions as needed.
- Reduced wait times for patients by organizing supplies, maintaining a clean environment, and ensuring equipment was readily available for use during each appointment.
- Demonstrated strong attention to detail when completing insurance forms and obtaining necessary authorizations for treatments or surgeries.
- Educated patients on postoperative care instructions, resulting in fewer complications and faster recoveries following surgical procedures.
- Enhanced patient satisfaction through timely and compassionate care, assisting in various orthopedic procedures.
- Exhibited strong organizational skills when managing inventory levels for medical supplies, ensuring that all necessary items were stocked and available when needed.
- Facilitated clear communication between physicians and patients, explaining complex medical terminology in easily understandable terms.
- Maintained strict adherence to infection control protocols while performing wound care tasks or preparing instruments for sterilization, safeguarding the health of both patients and staff members.
- Improved patient outcomes by providing thorough orthopedic assessments and accurately documenting medical histories.
Patient Service Representative/Medical Assistant
St Mary's Hospital and Medical Center
06.2023 - 08.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records, balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
Orthodontic Assistant
Burg Orthodontics
10.2016 - 10.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Education
High School Diploma -
Cottonwood High School
Murray, UT06.2016
Skills
- Patient care
- Chart updating
- Medical documentation
- Appointment scheduling
- Clinical assessment
- Patient confidentiality
- Professionalism and ethics
- Preoperative preparation
- Medical supply inventory
- Healthcare software proficiency
- Instrument sterilization
- Postoperative care
- Reliable team player
- Vital signs monitoring
- Direct patient care
- HIPAA compliance
- Patient-focused care
- Compassionate
- Clinical documentation
- Insurance authorizations
- Immunization administration
- Medical filing
- Insurance verification
- Patient triage
- Multitasking and organization
- Suture removal
- Professional bedside manner
- Medical Procedure assistance
- Instrument preparation
- Certified in CPR/AED
- Disinfection and sterilization techniques
- Medical terminology knowledge
- Inventory and supply management
- EMR
- Fluent in Spanish
- Referral coordination
- Equipment sterilization
- Autoclave operation
- Supply ordering
- Prescription refills
- Punctual and hardworking
Certification
- Interpreting certification. 2019
- CPR Certification - 2020 to current
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Representative/Medical Assistant
St Mary's Hospital and Medical Center
06.2023 - 08.2023
Orthopedic Medical Assistant
Granger Medical Clinic
10.2017 - Current
Orthodontic Assistant
Burg Orthodontics
10.2016 - 10.2017
High School Diploma -
Cottonwood High School
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