ALEJANDRA M. OCHOA
Air Import Supervisor
Paterson,USA
Summary
Dedicated Air Import Supervisor known for exceptional team leadership and logistics management. Expertise in coordinating complex operations and achieving key performance indicators, contributing to seamless supply chain processes and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Air Import Supervisor
DB Schenker
Jersey City, NJ
11.2020 - Current
- Company Overview: Freight Forwarding Company
- Review and reconcile all management and financial reports for department.
- Develop and maintain excellent service to internal and external customers at all times.
- Oversee duties, tariffs, price conversions, weight and volume of merchandise imported from foreign destinations.
- Oversee pre-alerts daily to determine whether freight is arriving as expected and documents are received within the time standards specified.
- Ensure files and records are set up relevant to the consolidation, contact the origin office for incomplete information.
- Provide written quotations as requested by customers and provide copy of quotation to manager and document customer profile information.
- Coordinate timely clearance and delivery of imported cargo based on company and customer service commitment standards; communicate with customers to ensure proper handling of goods.
- Examine documents including invoices, bills of lading and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt and documentation of imported.
- Freight Forwarding Company
Air Export Supervisor
DB Schenker
Jersey City, NJ
11.2020 - Current
- Company Overview: Freight Forwarding Company
- Review profitability and growth of department regularly with operations.
- Prepare spot price quotations for branch air export departments upon request.
- Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise.
- Serve as interface with Customs and other Federal Agencies to ensure compliance with all pertinent laws and regulations.
- Supervise all staff directly or through supervision through team coaching on performance, job assignments, coaching, training.
- Assist operation specialists in prioritizing and meeting customer needs effectively.
- Coordinate the exportation of goods by air, including scheduling with airlines and managing the movement of goods through various transportation channels.
- Be accountable for achieving all departmental key performance indicators (KPIs) within the supervisor's scope.
- Freight Forwarding Company
Ocean Import Coordinator
DB Schenker
Jersey City, NJ
11.2020 - Current
- Company Overview: Freight Forwarding Company
- Managed the importation of goods by ocean, including customs delivery and delivery to the destination.
- Managed high volume customers, 100-125 FCL containers a month.
- Coordinated with carriers, customs brokers, and trucking companies to ensure the delivery of goods.
- Track and trace shipments and provide updates to the customers as needed.
- Prepared and submitted required documentation for customs clearance, including commercial invoices, bills of lading and other relevant paperwork.
- Ensured compliance with all relevant regulations and laws, including customs regulations and trade laws.
- Maintained and managed relationships with customers to prove excellent customer service.
- Worked with global DB Schenker branches to communicate shipment information.
- Freight Forwarding Company
Sales and Logistics Coordinator - Operations
Marubeni Specialty Chemicals, Inc.
White Plains, NY
11.2017 - 10.2020
- Company Overview: Japanese Chemical Trading Company
- Manages the Import/Export process within U.S. and foreign government laws and regulations.
- Import: Manages high volume customers, 10-15 containers a month.
- Export: Exported material from Canada to South America and from the U.S. to Mexico.
- Expedites the flow of traffic to/from foreign destinations, including Customs documentation and transport.
- Prepares Import documents for Customs clearance (Commercial Invoice, B/L, P/L, COA, and FDA documents).
- Communicate with freight forwarders to arrange Exports of goods to South America.
- Region of expertise: Export: Chile, Dominican Republic, Ecuador, Columbia, Mexico, Canada; Import: Japan, China, Canada, Taiwan, Malaysia, Australia.
- Ensure that appropriate inventory levels are maintained, tracked, and expedite inventory for delivery as needed to customer.
- Verifies that invoices are accurate in accordance with the physical shipment.
- Check and compare all freight charges for accuracy and competitiveness, for example, filing claims on discrepancies if necessary.
- Perform any other logistics functions as necessary for example, apply for an ATA Carnet or filing for an exclusion request with the U.S. Department of Commerce.
- Excellent customer and supplier relations, including but not limited to Custom Brokers, Freight Forwarders, Transportation companies and Port agents.
- Step into Sales function to maintain a key customer account.
- Japanese Chemical Trading Company
Air Import/Export Agent - Operations
DHL Global Forwarding
Humble, TX
04.2014 - 10.2017
- Company Overview: Freight Forwarding Company
- Managed time sensitive and perishable laboratory reagents shipments. Monitoring the shipments from pickup to delivery and assisting in resolving customer issues and concerns while in transit.
- Handled high-profile aviation accounts that had extreme time sensitive requirements and ensured that the shipments met the timelines required by the customer.
- Helped to transition the ELP, air export operation to the IAH branch and ensured customer requests and concerns were addressed and handled during the transition.
- Ensured Dangerous Goods shipments moved properly and in compliance with IATA regulations.
- Maximized profits by effectively negotiating pricing with Airlines resulting in increased revenue and decreased costs.
- Handled day to day import/export logistics including but not limited to issuing purchase orders, sales orders, proper shipping planning, warehouse/inventory receipts and invoicing.
- Ensured customer satisfaction by analyzing shipments and proactively identifying potential issues for resolution.
- Improved processes and workflows with file setup, shipping documents and vendor relationships.
- Freight Forwarding Company
Education
Bachelor of Arts - Business Economics, Spanish
California State University of San Marcos
San Marcos, CA05.2001
High school or equivalent -
Fallbrook Union High School
Fallbrook, CA01.1997
Skills
- Proficient in SAP
- Proficient in Microsoft Office
- Customer relationship management
- Team leadership
- Time management
- Inbound cargo logistics
References
References furnished upon request
Timeline
Air Import Supervisor
DB Schenker
11.2020 - Current
Air Export Supervisor
DB Schenker
11.2020 - Current
Ocean Import Coordinator
DB Schenker
11.2020 - Current
Sales and Logistics Coordinator - Operations
Marubeni Specialty Chemicals, Inc.
11.2017 - 10.2020
Air Import/Export Agent - Operations
DHL Global Forwarding
04.2014 - 10.2017
Bachelor of Arts - Business Economics, Spanish
California State University of San Marcos
High school or equivalent -
Fallbrook Union High School
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