Alejandra Mondragon Villa
Alexandria,VA
Summary
Proactive management support professional with 7 + years of experience. Known for managing office operations, administrative functions, and enhancing productivity through exceptional organization and communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Michelle Garcia Allstate Agency
12.2018 - 01.2026
- Coordinated daily office operations to enhance workflow efficiency.
- Developed comprehensive insurance plans tailored to client needs and financial goals.
- Conducted comprehensive policy reviews to ensure compliance with industry standards and regulations.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Excellent communication skills, both verbal and written.
- Oversaw payroll processing and benefits administration, ensuring accurate compensation for all employees.
Business Office Administrator
MJ Remodeling LLC
01.2023 - Current
- Served as acting manager during supervisor's absence , overseeing team tasks and ensuring timely project complition
- Developed and implemented office procedures that improved operational effectiveness.
- Oversaw financial tracking of budgets and invoices, ensuring timely payments and accurate reporting.
- Provided strategic insights to management on compensation policies impacting employee satisfaction and retention.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Office Associate
Art Brown State Farm Agency
06.2015 - 12.2018
- Maintained accurate records of client accounts and policy information using agency management systems for State Farm Bank and State Farm Insurance.
- Maintained knowledge on banking and insurance products and distribution to provide optimal service support.
- Assisted clients with inquiries, providing timely solutions and enhancing customer satisfaction.
- Maintained compliance with banking and insurance regulations while processing new accounts and updating existing records.
Education
Associate of Science - Business Administration
Northern Virginia Community College
Alexandria, VA06-2023
Skills
- Excellent managing multiple tasks and meeting deadlines
- Proficient in Microsoft Office
- Cross functional collaboration
- Excellent Organizational skills
- Excellent internal and external customer service
- Data entry and Analysis
Certification
- VA Property and Casualty License - August 2015
- VA Life, Annuities, and Health Insurance License - January 2016
- MD insurance licenses May 2016
Languages
English
Spanish
Timeline
Business Office Administrator
MJ Remodeling LLC
01.2023 - Current
Office Manager
Michelle Garcia Allstate Agency
12.2018 - 01.2026
Office Associate
Art Brown State Farm Agency
06.2015 - 12.2018
Associate of Science - Business Administration
Northern Virginia Community College