Alejandra Monge
San Jose,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2018 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
Kitchen Aide
A Grace Sub Acute & Skilled Care
06.2017 - 08.2017
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
- Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
- Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
Education
Associate of Arts - Political Science
De Anza College
Cupertino, CA06.2024
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Basic Life Support for Health Care Providers (BLS)
Timeline
Shift Supervisor
Starbucks
05.2018 - Current
Kitchen Aide
A Grace Sub Acute & Skilled Care
06.2017 - 08.2017
Associate of Arts - Political Science
De Anza College