Alejandra Montano
Winchester,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Shift Lead
Urbane Cafe
10.2021 - Current
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
Customer Service Associate
Walmart
08.2018 - 03.2021
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Tahquitz High School
Hemet, CA05.2013
Skills
- Work Delegation
- Performance Improvement
- Rules Enforcement
- Conflict Resolution
- Guest Service
- Team Motivation
- Organizational skills
- Adaptability and flexibility
- Staff motivation
- Employee training
- Attention to detail
- Cash Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
References upon request
Timeline
Shift Lead
Urbane Cafe
10.2021 - Current
Customer Service Associate
Walmart
08.2018 - 03.2021
High School Diploma -
Tahquitz High School