Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Alejandra Montealegre

Tucson

Summary

Dynamic operations professional with proven expertise at Southwest Airlines, excelling in operational efficiency and effective communication. Recognized for enhancing customer satisfaction and managing safety procedures, while successfully coordinating complex schedules. Adept at problem-solving and fostering teamwork, ensuring seamless airport operations and exceptional service delivery.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Agent

Southwest Airlines, SWA
08.2023 - Current
  • Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
  • Supported strategic planning efforts by providing input on operational considerations such as staffing levels and resource allocation.
  • Oversaw fueling, cargo management, and departure of aircraft at busy Tucson facility with 12 daily departures and arrivals.
  • Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
  • Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
  • Established and maintained communication with air traffic control and other airfield personnel as required.
  • Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
  • Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
  • Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed.
  • Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
  • Prepared daily flight plans and coordinated with other agencies for seamless operations.
  • Implemented and enforced safety policies and procedures, confirming compliance with regulations.
  • Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
  • Conducted thorough security checks to safeguard airport facilities, employees, and passengers from potential threats.
  • Maintained accurate records of flight details, ensuring prompt updates were communicated to relevant parties.
  • Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
  • Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
  • Ensured compliance with federal aviation regulations through diligent adherence to guidelines governing all aspects of airport management.
  • Enhanced on-time performance by efficiently managing aircraft turnaround processes.
  • Facilitated the boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed.
  • Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
  • Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.

Airport Ramp Agent

Southwest Airlines, SWA
12.2022 - 08.2023
  • Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
  • Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
  • Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated equipment while observing standard safety procedures.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Assisted in the safe de-icing process of aircrafts during winter months, ensuring timely departures despite adverse weather conditions.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Streamlined ramp operations by coordinating efficiently with ground crew, pilots, and air traffic control.
  • Improved communication between ramp agents and other airport personnel through the use of radio equipment, hand signals, and other forms of communication.
  • Supported smooth passenger boarding processes by guiding planes into gates safely using marshaling techniques.
  • Reduced risk of accidents or incidents on the tarmac through vigilance in monitoring surroundings while working around active aircrafts.
  • Ensured proper weight distribution in aircraft by diligently following load plans and adjusting as necessary.
  • Contributed to the overall success and reputation of the airport by consistently demonstrating professionalism and dedication in fulfilling ramp agent responsibilities.
  • Provided exceptional customer service to passengers, assisting with luggage handling and addressing concerns promptly.
  • Connected electrical power unit and hoses to aircraft.
  • Maintained clean and organized ramp areas for efficient workflow and improved safety conditions.
  • Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.
  • Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
  • Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Barista

Dutch Bros
01.2021 - 11.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Used POS system to accurately enter orders and process payments.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Warehouse Team Member

Amazon
06.2019 - 02.2021
  • Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.
  • Assured product quality control by conducting visual inspections before packaging and reporting any damaged items immediately for replacement or further investigation.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Operated equipment while observing standard safety procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Demonstrated flexibility and adaptability by readily taking on additional responsibilities during peak seasons or as needed to support overall team performance.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Enhanced team productivity by coordinating daily tasks, streamlining processes, and providing clear communication.

Education

No Degree - Nursing

Pima Community College
Tucson, AZ

High School Diploma -

Empire Highschool
Tucson, AZ
05-2019

Skills

  • Operational efficiency
  • Scheduling coordination
  • Process documentation
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Self motivation
  • Goal setting
  • Professionalism
  • Quality assurance
  • First Aid/CPR
  • Analytical skills
  • Manage safety procedures
  • Punctual

Certification

Certified Caregiver

Certified CPR


Languages

Spanish
Native or Bilingual

Timeline

Operations Agent

Southwest Airlines, SWA
08.2023 - Current

Airport Ramp Agent

Southwest Airlines, SWA
12.2022 - 08.2023

Barista

Dutch Bros
01.2021 - 11.2022

Warehouse Team Member

Amazon
06.2019 - 02.2021

No Degree - Nursing

Pima Community College

High School Diploma -

Empire Highschool

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Alejandra Montealegre