Alejandra Montes
Terrell
Summary
Detail-oriented high school student (3.9 GPA) with 6+ years of work experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my abilities to successfully fill a role at your company. Frequently praised as hard-working by my peers and I can be relied upon to help your company achieve its goals. I am hard-working, detail-oriented, and great with food preparation and handling. I keep kitchen areas well-stocked and organized for maximum productivity. Team-oriented and reliable with excellent communication and problem-solving strengths.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Employee
Freddy's Frozen Custard & Steakburgers
12.2018 - 06.2020
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established a welcoming atmosphere by greeting each guest warmly.
- Trained new front-of-house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back-of-house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Cook
Chipotle
09.2020 - 06.2021
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Grilled and deep fried various foods from meats to potatoes.
- Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
- Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Pre-Lit Support
Law Offices Of Houston M. Smith, P.C.
08.2021 - 06.2024
- Maintained a high level of professionalism while managing sensitive and confidential information.
- Contributed to a safe and supportive work environment by participating in regular debriefing sessions with peers and supervisors.
- Handled casework such as LOPs, demands, reduction requests, writing checks, etc.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
Education
High School Diploma -
TERRELL HIGH SCHOOL
Terrell, TX06.2021
Skills
- Cutting and slicing techniques
- Dish preparation
- Focused and disciplined
- Fine Dining
- Cleaning and organization
- Recipe preparation
- Foodservice sanitation
- Team-oriented
- Equipment cleaning and maintenance
- Client Communication
- Administrative Support
- Task Prioritization
- Exceptional telephone etiquette
Certification
- TABC Certified
Languages
Spanish
Native or Bilingual
Timeline
Pre-Lit Support
Law Offices Of Houston M. Smith, P.C.
08.2021 - 06.2024
Cook
Chipotle
09.2020 - 06.2021
Front of House Employee
Freddy's Frozen Custard & Steakburgers
12.2018 - 06.2020
High School Diploma -
TERRELL HIGH SCHOOL