Alejandra Moreno
Henderson,NV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Desert Behavioral Health
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Accounts Receivable Clerk
Cardinal Paint And Powder
09.2022 - 12.2023
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Submitted cash and check deposits and generated cash receipts to record money received.
Customer Care Representative
First Services Residential
01.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Data Entry/Clerical
Lopez Eye Institute
05.2019 - 01.2021
- Enter patient data into chart
- Performs clerical and administrative tasks.
- Verify insurance
- Schedules doctors’ appointments for patients
- Prepares medical files
- Assists doctors, nurses, and patients
- Process payment for copays
- Handle multi-line phones
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
Connection's academy - online
Skills
- Customer service
- Data entry
- Cash Handling
- Statement Review
- Financial Reporting
- Financial records and reporting
- GAAP
- Payment Coordination
- Information gathering and analysis
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
Timeline
Front Desk Receptionist
Desert Behavioral Health
12.2023 - Current
Accounts Receivable Clerk
Cardinal Paint And Powder
09.2022 - 12.2023
Customer Care Representative
First Services Residential
01.2022 - 09.2022
Data Entry/Clerical
Lopez Eye Institute
05.2019 - 01.2021
Connection's academy - online
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