Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Alejandra Moreno

Moreno Valley,CA

Summary

Performance-driven professional with demonstrated expertise in both human resources and social services, with a keen focus on eligibility determination, client support, performance evaluation, and case management. Proven experience managing diverse populations and collaborating with internal teams to resolve complex client issues and ensure accurate, timely service delivery. Known for efficiency, empathy, and process-driven problem solving, with strong potential for leadership roles in public assistance programs.


Overview

2026
2026
years of professional experience

Work History

Eligibility Technician I

Department of Social Services, Riverside County
2024 - Current
  • - Determine client eligibility for multiple public assistance programs including Medi-Cal and CalFresh.
  • - Conduct thorough interviews and application evaluations to assess household income, residency, and other factors.
  • - Utilize CalSAWS, MEDS, and other eligibility systems to maintain accurate case records and ensure regulatory compliance.
  • Maintain and monitor a high-volume caseload with consistence accuracy, efficiency and empathy.
  • - Collaborate with clients to obtain necessary documentation, troubleshoot application issues, and clarify program guidelines.
  • Contributed positively to a collaborative work environment by sharing knowledge, best practices, and insights into improving overall team performance.
  • - Ensure deadlines are met consistently in a fast-paced environment while maintaining accuracy and confidentiality.
  • Key Achievements:
  • - Recognized by supervisors for quickly adapting to complex eligibility systems and policy requirements with strong organizational and case management skills.
  • - Identify opportunities to streamline workflow, reduce case errors, and enhance client communication and follow-up
  • - Consistently maintained low error rates in case processing and met or exceeded monthly performance benchmarks.

General Manager

Café Rio Mexican Grill
2014 - 2024
  • - Manage all the aspects of entire store and increase store performance. Steer merchandising, promotion, and brand loyalty efforts.
  • - Manage and maintain stock levels; resolve discrepancies and forecast future requirements.
  • - Deliver support with planning schedules and ensure timely completion of assignments to meet coverage and service demands.
  • - Analyze job applications and propose hiring recommendations to management.
  • -
  • - Produce repeat business by rendering outstanding customer service and timely respond to concerns.
  • - Coordinate weekly staff meetings to educate teams, solve queries, and plan improvements.
  • Selected Accomplishments:
  • - Developed loyal customer base through strategic team service initiatives.
  • - Praised by Region Coach of Operations for managing sales, staff, and operations effectively.
  • - Reduced corporate costs by improving merchandising and maintenance procedures.
  • - Boosted employee performance through training and development sessions.
  • - Enhanced team productivity by enforcing effective policies.
  • Proved successful working within tight deadlines and a fast-paced environment, while overseeing a staff of 35 people.

Education

Bachelor of Arts - Psychology

California State University
San Bernardino, CA
08-2022

Associate of Arts - Sociology & Psychology

Riverside City College
Riverside, CA
08-2018

Skills

  • Eligibility & Case Management Public Assistance Programs Client Needs Assessment Policy Compliance
  • HR Management Planning & Execution Training & Development Bilingual Communication
  • Proficient in MEDS and CalwSAWS systems
  • Social services specialist with cross-cultural sensitivity

LANGUAGES

English and Spanish (Bilingual)

Timeline

Eligibility Technician I

Department of Social Services, Riverside County
2024 - Current

General Manager

Café Rio Mexican Grill
2014 - 2024

Bachelor of Arts - Psychology

California State University

Associate of Arts - Sociology & Psychology

Riverside City College

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