Alejandra Morillo
Kissimmee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Bookkeeping Assistant
Gavissi, Llc
07.2020 - 01.2024
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in team environment.
- Organized and detail-oriented with strong work ethic.
- Self-motivated, with strong sense of personal responsibility.
Manager on Duty
JPMorgan Chase
07.2018 - 01.2020
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Conducted routine inspections to check quality and compliance with established specifications.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Achieved results by working with staff to meet established targets.
- Managed time efficiently in order to complete all tasks within deadlines.
Personal Banker
JPMorgan Chase
08.2014 - 12.2020
- Verified customer identity and reviewed documentation for accuracy.
- Greeted customers and delivered information about new account processes.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Retail Sales Associate
Tommy Hilfiger
04.2011 - 09.2014
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Education
Certificate - Completed Professional Development in Management
JP Morgan Chase Academy
Orlando, FL07.2018
Certificate - Personal Banking
JP Morgan Chase Academy
Tampa, FL01.2017
Certificate - Phlebotomy
American Vocational Academy
Kissimmee, FL12.2012
Certificate - Nursing Assistance
American Vocational Academy
Kissimmee, FL04.2012
High School Diploma -
Nicolas Avellaneda
Mendoza, Argentina05.1987
Skills
- Time Management
- Business Administration
- Attention to Detail
- Bookkeeping
- Courteous and Professional
- Office Management
- Customer/Client relations
- Customer Data Confidentiality
- Regulatory Compliance
- Money handling abilities
Languages
Spanish
Native or Bilingual
Timeline
Bookkeeping Assistant
Gavissi, Llc
07.2020 - 01.2024
Manager on Duty
JPMorgan Chase
07.2018 - 01.2020
Personal Banker
JPMorgan Chase
08.2014 - 12.2020
Retail Sales Associate
Tommy Hilfiger
04.2011 - 09.2014
Certificate - Completed Professional Development in Management
JP Morgan Chase Academy
Certificate - Personal Banking
JP Morgan Chase Academy
Certificate - Phlebotomy
American Vocational Academy
Certificate - Nursing Assistance
American Vocational Academy
High School Diploma -
Nicolas Avellaneda