Alejandra Munguia-Velasco
Las Vegas,NV
Summary
Recent graduate with solid customer service experience. Fast learner and adept at keeping things organized. Strong focus to detail and do well in collaborative environments. Proven to handle fast paced and busy environments. Strong verbal and written communication skills in both English and Spanish.
Overview
5
5
years of professional experience
Work History
Cashier
Big 5 Sporting Goods
03.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Watch Station International
09.2021 - 11.2021
- Greeted guests with a warm welcome
- Provided assistance and answers for any questions the guest might have had
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Cashier/Retail Sales Associate
Forever 21 Inc.
01.2020 - 07.2020
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced customer service experience by efficiently processing purchases and returns.
Education
B.A. - Gender Studies
University of Nevada- Las Vegas
Las Vegas, NV05-2024
Skills
- Work ethic and integrity
- Time management skills
- Fast learner
- Reliability and punctuality
- Written and verbal communication
- Relationship building
- Scheduling/Planning
- Order taking
- Professionalism and courtesy
- Attention to detail
- Microsoft office
- Billingual
Accomplishments
- California Court Mandated Reporter
- California Rotary Student
- Advanced Honors Diploma with Seal of Biliteracy from Sunrise Mountain High School
Languages
English
Spanish
Timeline
Sales Associate
Watch Station International
09.2021 - 11.2021
Cashier
Big 5 Sporting Goods
03.2021 - Current
Cashier/Retail Sales Associate
Forever 21 Inc.
01.2020 - 07.2020
B.A. - Gender Studies
University of Nevada- Las Vegas
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