Summary
Overview
Work History
Skills
Timeline
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Alejandra Muniz

Orlando,FL

Summary

Dynamic and detail-oriented professional with extensive experience in emergency cleaning and safety inspections at ABM Facilities Services. Proven ability to enhance customer satisfaction through effective communication and deep cleaning techniques. Committed to maintaining high standards of cleanliness and safety, ensuring a welcoming environment for all guests.

Overview

10
10
years of professional experience

Work History

Day Porter

ABM Facilities Services
Orlando, FL
01.2023 - 03.2025
  • Walked property and grounds, picking up trash and debris to maintain curb appeal.
  • Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
  • Provide emergency cleaning services for spills caused by guests or visitors in public areas of the facility.
  • Remove gum or other debris from flooring surfaces using steam cleaner or other specialized tools.
  • Inspect all areas for safety hazards before beginning work duties such as frayed carpet edges or loose tiles on the flooring surface.
  • Reported room or property issues to maintenance staff for repairs.
  • Worked effectively in team environments to make the workplace more productive.

Housekeeping Cleaner

marquees apartments
Orlando, FL
06.2021 - 08.2023
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Checked all equipment to ensure proper functioning prior to use.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.

Housekeeping Cleaner

ABM Industries
Orlando, FL
05.2020 - 10.2021
  • Responded promptly to special requests from guests for extra supplies or other items as needed.
  • Swept and damp-mopped private stairways and hallways.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Transported trash to designated disposal areas.
  • Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
  • Assisted with setting up meeting rooms for events or conferences according to instructions.
  • Interacted pleasantly with clients and guests when performing daily duties.

Driver

Amazon
Orlando, FL
09.2019 - 01.2021
  • Communicated effectively with dispatch and customers to provide status updates.
  • Documented daily mileage, gas, and other data.
  • Assisted with loading and unloading freight when necessary.
  • Coordinated with warehouse staff for efficient cargo loading and unloading.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Utilized GPS and maps for efficient route planning.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Paralegal Assistant

ar group
Orlando, FL
07.2015 - 11.2018
  • Prepared reports, correspondence and other documents related to cases.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Prepared clients for appointments, depositions and testimony.
  • Filed clients' legal documents in relevant courts for processing.
  • Maintained contact with clients regarding case updates or changes in procedures.

Cashier

Ross Stores
Orlando, FL
11.2016 - 01.2018
  • Resolved customer complaints professionally in accordance with company policy.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered phone calls to assist customers with questions and orders.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed customer payments quickly and returned exact change and receipts.
  • Collected payments and provided accurate change.
  • Discounted purchases by scanning and redeeming coupons.
  • Counted and balanced cashier drawers.
  • Offered customers carry-out service at completion of transaction.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Skills

  • Emergency cleaning
  • Trash disposal
  • Safety inspection
  • Deep cleaning
  • Floor maintenance
  • Customer interaction

Timeline

Day Porter

ABM Facilities Services
01.2023 - 03.2025

Housekeeping Cleaner

marquees apartments
06.2021 - 08.2023

Housekeeping Cleaner

ABM Industries
05.2020 - 10.2021

Driver

Amazon
09.2019 - 01.2021

Cashier

Ross Stores
11.2016 - 01.2018

Paralegal Assistant

ar group
07.2015 - 11.2018

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Alejandra Muniz