Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandra Munoz

Rifle,CO

Summary

Dynamic and detail-oriented professional with experience at 2020 Eyecare, excelling in optical dispensing and patient support. Proven ability to enhance patient satisfaction through effective communication and relationship building. Committed to continuous improvement and adaptability, ensuring a high standard of care while maintaining patient confidentiality and efficient office administration.

Overview

2026
2026
years of professional experience

Work History

Optometrist Assistant

2020 Eyecare
08.2018 - Current
  • Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
  • Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
  • Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
  • Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
  • Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
  • Strengthened relationships with returning patients through personalized attention to individual needs during visits.
  • Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
  • Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
  • Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
  • Demonstrated adaptability during emergencies or unexpected situations, quickly adjusting workflow as needed while maintaining focus on patient safety and comfort.
  • Continuously improved skills through participation in ongoing training sessions related to industry advancements or changes in technology.
  • Facilitated effective communication between optometrist and patients, explaining treatment plans and procedures clearly.
  • Supported a high standard of care by preparing examination rooms with necessary supplies before each appointment.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Collaborated with optometry staff to reach individual and team goals.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Medical Records Specialist

Valley View Hospital
2024 - 2025
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient records in compliance with security regulations.
  • Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Kept accurate log of requests for medical information and records.
  • Followed up with patients about medical and healthcare processes.
  • Maintained patient confidence by keeping patient records information confidential.
  • Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
  • Managed electronic medical records for number patients.
  • Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Developed educational materials for staff on proper medical record documentation, enhancing overall accuracy and quality of patient records.
  • Maintained relationships with medical providers, suppliers, and reporters.
  • Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
  • Conducted regular reviews of department policies and procedures to ensure alignment with industry best practices and regulatory requirements.
  • Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Responded to patient inquiries to provide information and details of medical records.
  • Assisted in preparation of medical reports for external parties.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Generated and maintained statistical data related to medical records.

Bookkeeping

Self Employed
08.2018 - 2020
  • Oversaw cash handling, daily financial reporting, and reconciling discrepancies for accurate bookkeeping.
  • Ensured client satisfaction by delivering exceptional customer service while addressing their bookkeeping inquiries or concerns.
  • Enhanced team productivity with development and implementation of bookkeeping best practices.
  • Maintained high levels of accuracy in all aspects of bookkeeping, reducing risk and improving overall financial health.
  • Kept bookkeeping operations in full compliance with legal statutes.
  • Performed basic daily bookkeeping tasks.
  • Cultivated a positive work environment that encouraged teamwork, open communication, and continuous improvement of bookkeeping processes.
  • Managed financial transactions, ensuring accurate bookkeeping and timely processing of payments.
  • Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
  • Managed company bookkeeping for multiple locations and Number employees.
  • Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
  • Prepared and posted receipts and deposits to facilitate standard bookkeeping.
  • Maintained accurate financial records through diligent bookkeeping practices and regular audits of financial transactions.
  • Assisted with financial tasks such as billing and bookkeeping, supporting the overall stability and success of the practice.
  • Monitored in-house inventory and performed basic bookkeeping tasks.

Server

Tequilas Mexican Restaurant
2003 - 2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Contributed to inventory management by monitoring stock levels.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Streamlined order-taking process to minimize wait times for diners.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.

Education

GED -

Colorado Mountain College
Rifle, CO
05.2023

Skills

  • Visual field testing
  • Office administration
  • Optical dispensing
  • Insurance verification
  • Administrative assistance
  • Medical record maintenance
  • Paperwork management
  • Patient recordkeeping
  • Insurance billing
  • Work order preparation
  • Supply restocking
  • Customer education
  • Insurance processing
  • Willingness to learn
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Updating medical records
  • Patient confidentiality
  • Relationship building
  • Patient support
  • Electronic charting
  • Data entry
  • Task prioritization
  • Self motivation
  • Goal setting
  • Bilingual
  • Quick learner

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Optometrist Assistant

2020 Eyecare
08.2018 - Current

Bookkeeping

Self Employed
08.2018 - 2020

Medical Records Specialist

Valley View Hospital
2024 - 2025

Server

Tequilas Mexican Restaurant
2003 - 2018

GED -

Colorado Mountain College

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Alejandra Munoz