Alejandra Munoz-Sanchez
Denver,CO
Summary
Highly knowledgeable Healthcare Technician with diverse experience in providing patient care, maintaining medical equipment, and performing laboratory procedures. Equipped with strong communication skills for effective interaction with patients, family members, and healthcare team. Proven ability to make positive contributions to patient outcomes through adherence to safety protocols and commitment to continuous learning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Healthcare Technician
Barbara Davis Center for Childhood Diabetes
Aurora, CO
09.2021 - Current
- Record patient vital signs, documenting information into medical charts.
- Download medical devices, such as insulin pumps and continuous glucose monitors, to create digital reports of patients' glucose levels.
- Create and maintain accurate and confidential patient files according to regulatory mandate.
- Schedule patient appointments and procedures.
- Manage front desk customer service, appointment management, and administration tasks to streamline workflow.
- Compile physical and digital documents, charts, and reports.
- Monitor shared email inboxes and quickly address inquiries and concerns.
- Answer phone calls to provide information and medical personnel access.
- Assist with clinical research trials as needed.
- Utilized computerized Resource and Patient management Systems (RPMS) and Electronic Health Record (HER) Systems.
- Inventory management for clinical materials and supplies.
- Quality Control on A1c Machines.
- Calibrating, repairing, and maintaining medical equipment.
- Troubleshooting and repairing medical equipment and systems.
- Create and edit new and existing physician electronic schedule templates.
- Manage patient reschedule list.
Patient Affairs Coordinator
Barbara Davis Center for Childhood Diabetes
Aurora, CO
12.2015 - 09.2021
- Schedule patients accordingly to availability, urgency, and insurance authorization guidelines.
- Manage physical and digital files, monitor spreadsheets, and update reports to coordinate project materials.
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared and sent financial statements to support bookkeeping functions.
- Gathered information to file appeals for coverage denials and minimized inaccuracies by maintaining accurate records of approvals.
- Stayed current on HIPAA regulations, benefits and claims processing, medical terminology, and other procedures.
- Pulled patient files and verified insurance before the appointment.
- Coordinated care for patients, oversaw admission processes, and managed patient flows.
- Attend educational workshops and classes to increase professional knowledge and expertise.
Department Manager
Walmart Neighborhood Market
Denver, CO
05.2011 - 11.2015
- Worked closely with sales associates to complete tasks.
- Followed safety protocols, company processes, and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data.
- Identified trends and prepared reports for management.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Calculate expenses and overhead to remain profitable and competitive.
- Execute targeted merchandising and promotional plans to meet department sales goals.
Receptionist
Love Christian Fellowship
Denver, CO
05.2010 - 05.2011
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- Maintained daily calendars, set appointments with clients, and planned daily office events.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Scheduled and confirmed appointments and meetings for the management team.
- Answered phone calls, provided information, and connected callers to appropriate personnel.
Education
High School Diploma -
Bruce Randolph School
Denver, CO05-2010
Skills
- Communication and Interpersonal Skills
- BLS Certified
- Vital signs monitoring
- Medical Equipment Operation
- Medical terminology proficiency
- Diagnostic Testing
- Fluent in Spanish
- Scheduling and calendar management
- Multi-line phone systems
- Data entry and organization
- Reliable and Trustworthy
- Technologically savvy
- Multitasker
- Charting and clinical documentation
- Blood Glucose Monitoring
Certification
- Basic Life Support Certification
Languages
Spanish
Professional
Timeline
Healthcare Technician
Barbara Davis Center for Childhood Diabetes
09.2021 - Current
Patient Affairs Coordinator
Barbara Davis Center for Childhood Diabetes
12.2015 - 09.2021
Department Manager
Walmart Neighborhood Market
05.2011 - 11.2015
Receptionist
Love Christian Fellowship
05.2010 - 05.2011
High School Diploma -
Bruce Randolph School
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