Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
ALEJANDRA NAVAS

ALEJANDRA NAVAS

Thornton,CO

Summary

With a degree in Business Administration at the age of 21, I bring a strong academic background and professional experience in administration and customer service to your organization. Over five years of customer service experience have allowed me to build strong client relationships and improve internal processes. Notably, I implemented a sales metrics tracking program using Excel for Proinas S.A., optimizing monitoring and enabling more informed strategic decisions, resulting in improved overall performance of the sales team. My key qualities include responsibility, attention to detail, ability to work under pressure, time management, and a strong commitment to my work. These characteristics consistently deliver high-quality results in dynamic environments. Excelling at organizing and prioritizing tasks, successfully managing projects and meeting deadlines, I maintain a positive and proactive attitude when facing challenges. My motivation lies in continuing my professional and educational growth. I seek an environment that will allow me to further develop my skills and take on new challenges. This opportunity aligns perfectly with my goals, as it enables me to contribute my experience and commitment while continuing my professional growth. Thank you for considering my profile, and I look forward to discussing how my skills and achievements can benefit your organization in an interview.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Junior manager

McDonaldʼs
01.2024 - Current
  • Supervising staff, ensuring adherence to operational procedures, and maintaining high standards of customer service
  • Oversee daily kitchen and customer service activities, ensuring quality and efficiency in food delivery
  • Manage inventory, ensuring compliance with health and safety regulations, and maintaining cleanliness
  • Train new employees, provide ongoing feedback, and address customer concerns to ensure a high level of satisfaction

Real State Asistant

Realtor.com
02.2022 - 08.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Business Consultant

BBVA Financial Bank
01.2021 - 12.2021
  • Analyzing company operations, financial processes, and organizational structures to identify areas for improvement
  • Develop customized strategies to enhance performance and profitability
  • Conduct market research to assess competition and trends, and provide informed recommendations
  • Oversee the implementation of solutions, ensuring deadlines and objectives are met
  • Advise executives on strategic and operational decisions
  • Train staff and key teams on the adoption of new processes and strategies
  • Prepare detailed reports on progress, results, and future recommendations

Administrative assistant

Proinas S.A.S
01.2018 - 12.2020
  • Managed and organized both physical and electronic files, ensuring efficient and accessible filing systems
  • Coordinated executives' schedules and meetings, optimizing time management and punctuality
  • Handled correspondence and communications, maintaining smooth day-to-day operations
  • Provided customer service via phone, addressing inquiries and ensuring a high-quality service
  • Assisted with basic financial tasks, including invoice and payment processing
  • Coordinated travel arrangements, including booking flights, accommodations, and transportation
  • Supported inventory management and office supply procurement
  • Implemented and maintained an efficient document control system in compliance with company policies
  • Assisted with recruitment processes, including organizing interviews and preparing HR-related documents
  • Utilized Microsoft Office, Google Workspace, and CRM tools to create reports, presentations, and documents

Education

Business management -

Universidad autónoma de Bucaramanga
Bucaramanga, Santander
01.2020

Skills

  • Microsoft tools

Certification

Digital marketing

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Junior manager

McDonaldʼs
01.2024 - Current

Real State Asistant

Realtor.com
02.2022 - 08.2023

Business Consultant

BBVA Financial Bank
01.2021 - 12.2021

Administrative assistant

Proinas S.A.S
01.2018 - 12.2020

Business management -

Universidad autónoma de Bucaramanga
ALEJANDRA NAVAS