ALEJANDRA NEVAREZ
Customer Service Representative
PHOENIX,AZ
Summary
Seeking for a rewarding and challenging position as a Customer Service Representative in an office like setting where I can showcase my outgoing personality and exceptional work ethic
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REP 2
PUBLIC PARTNERSHIPS
07.2019 - 04.2023
- As a Customer service rep 2 I was considered a SME (subject matter expert) for programs worked
- Agent Answer inbound calls at a fast paced position calls are regarding consumer/provider enrollment, consumer service authorization program guidelines, withholding and tax forms, worker compensation requirements, invoice and timesheet processing status and family friendly reports all within the standard of PPL performance metrics
- Meet quality assurance, perform support tickets on CRM
- Ability to perform using various systems and administrative functions like pending timesheet reporting and mail distribution, document verification and payable account information as assigned.
SHIFT MANAGER
BURGERKING
10.2018 - 06.2019
- As a Shift manager I was on duty when my manager was out of office
- I made sure my crew performed a variety of tasks, from- Preparing the food, stocking supplies, serving, cleaning tables and counters
- Also charging people for their food, handling cash, credit cards, and a cash register,, resetting tables, greeting customers and answering questions
- Assuring staff and guest were under a safe environment reducing risk of injury and accidents
- As a Customer service rep 2 I was considered a SME (subject matter expert) for programs worked
FLOOR SUPERVISOR
MCOPCO
11.2016 - 04.2019
- As Floor Supervisor I perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift
- To ensure the team is meeting McDonald's standards, monitoring safety, security
- Communicating with the next Floor Supervisors to help prepare them for the next shit
- I was held accountable for meeting targets during their shifts and for helping their assigned departments meet their goals.
Education
Glendale Highschool
05.2010
Skills
- Microsoft Word/Excel
- Bilingual English/Spanish
- Adaptability
- Problem Solving
- Customer Service
- Team work skills
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
CUSTOMER SERVICE REP 2
PUBLIC PARTNERSHIPS
07.2019 - 04.2023
SHIFT MANAGER
BURGERKING
10.2018 - 06.2019
FLOOR SUPERVISOR
MCOPCO
11.2016 - 04.2019
Glendale Highschool