Alejandra Nunez
Hockley,TX
Overview
9
9
years of professional experience
Work History
Assistant Manager
Publix Supermarkets Store
10.2005 - 01.2015
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Collaborated with team members to ensure smooth operation of the deli department.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Developed positive relationships with regular customers through attentive service and genuine conversation.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Learned other teammates' work tasks to train as backup.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Worked closely with suppliers to ensure timely delivery of fresh ingredients for daily preparation.
- Maintained accurate inventory control by conducting regular stock checks and replenishing as necessary.
- Contributed ideas for improving department processes during team meetings for overall operational efficiency enhancement.
Education
High School Diploma -
FSM
Nicaragua11.1996
Skills
- Strong Work Ethic
- Customer Service
- Interactive communication skills
- Organizational abilities
- Data Entry
- Inventory Counts
- Equipment Operation
- Product Knowledge
- Hospitality service expertise
- Payroll Processing
- Inventory Control
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Assistant Manager
Publix Supermarkets Store
10.2005 - 01.2015
High School Diploma -
FSM