Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Alejandra Olmos

Alejandra Olmos

San Antonio

Summary

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Overview

10
10
years of professional experience

Work History

Admin Team Lead

Alonso and Alonso Attorneys at Law
02.2025 - 05.2025
  • Team lead for a team of 12 people with varying personalities and needs.
  • Helped with the creation and implementation of several new SOP’s to help streamline the administrative process.
  • The main point of contact for the move the admin team conducted when restructuring how the teams were going to be located.
  • Helped with the hiring and training of several new members to the admin team.
  • Responsible for daily KPI reports for the outgoing admin team.
  • Keeping the legal team appraised of any specific cases that are being monitored.
  • Creating and maintaining a rotating schedule for the admin team.
  • Creating attainable goals for the admin team, and conducting 1:1 to assess their growth and needs within the company.
  • Responding to any feedback received regarding work that admin has done, and following up to ensure it was done correctly.

Admin Assistant

Alonso and Alonso Attorneys at Law
11.2023 - 01.2025
  • Processing Family Packets that must be printed, checked over and signed to be mailed out.
  • First assignment in admin was creating Fingerprint Kits for our clients and making sure they were sent out in a timely manner, as I adjusted to the role I made suggestions and created a more efficient system which allowed for more kits to be sent out per day than the one previously used, which I have since trained other Admins to use.
  • Asked for and received training in other various areas of Admin work such as submitting FBI FOIA’s, mailing out contact and closing letters, gift cards for clients and helping mail out client documents such as EAD’s, SSC, and LPR’s. I enjoyed working with and helping my fellow admins complete any pending work that they may need help completing.

Front Desk Receptionist

Alonso and Alonso Attorneys at Law
12.2022 - 11.2023
  • When at Front Desk my duties included knowing how to help and explain what may be unfamiliar terms to our clients, handling important documents and making sure they got scanned and uploaded correctly into all the areas they were required to go to and also handing over important documents to both clients and other employees and making sure the procedures for such tasks got done correctly, also making sure any and all forms of payments were properly recorded.
  • Working well in a team setting while also being able to work independently and making sure all of my tasks got completed for the day, such as making sure any calendars and calls that were my responsibility got completed in a timely manner and making sure that those who needed to be informed of any task that were pending or completed were aware as well.
  • I was also the main trainer for all Front Desk employees, including the ones in our DTX, ATX, and RGV offices. During my time as Front Desk
  • I was also part of the Fun Committee and helped plan and organize the company wine tour of 2023
  • The main point of contact for the whole event, and accomplished as much as possible with the tools at my disposal at the time to ensure the event was as organized as possible.

Agent/ CMP Marketing Agent

Wyndham Welcome Center
05.2021 - 12.2022
  • As a Welcome Center agent I became very familiar with the process of checking Wyndham Owners and other guests in for their vacation packages with Wyndham.
  • Go over all the qualifications needed to attend their time share presentations and make sure they were aware of all the items they needed to bring with them, most of these conversations being done over the phone.
  • I would also provide any information about attractions in the area. As a CMP agent I became very familiar with helping guests coming into San Antonio and persuading them to take advantage of all the promotions Wyndham has to offer them, while they were in town.

Front Office Supervisor

Supreme Auto Sales LLC
04.2019 - 05.2021
  • As the office supervisor I was in charge of making sure all the daily tasks were achieved.
  • My own tasks included depositing any car payments we receive in the bank and making sure to update QuickBooks and Frazer (car sale system) with those funds.
  • Tasked with paying for any new vehicles we purchased for the lot and creating files for them. My duties also included creating the contracts for our car sales and having the customers sign them and to make sure they understood the paperwork they were signing and creating their files and was able to do so in both English and Spanish.
  • I also handled contacting customers who were late on their payments and making sure that we received those funds or moved forward and alerted upper management that we may need to repossess the vehicle.
  • I was also the main point of contact for all our customers, and handled any questions or concerns they may have had.

Front End Supervisor

Sam's Club
04.2015 - 07.2019
  • As a supervisor, I helped maintain the store by making sure the employees under my care received their allocated breaks and lunches in a timely manner, as well as helping with organizing schedules to make sure each department had the coverage needed.
  • I also responded and handled any customer complaints that occurred.
  • Multitasking and delegating is a must have skill as a supervisor, as well as a team player attitude since I was also responsible for the multiple departments surrounding my area, not just the cashiers.
  • A friendly and patient attitude is also required when helping customers at the service desk; or explaining certain company policies that they may not understand.

Education

High School diploma -

Andres High School
El Paso, TX
06.2013

Associates Degree - Mass Communication

El Paso Community College
El Paso, TX
05.2016

Skills

  • Bilingual - Spanish
  • Microsoft Office
  • Cash Handling
  • Bookkeeping
  • English
  • Merchandising
  • Office Management
  • Leadership
  • Management
  • QuickBooks
  • Financial Report Writing
  • Front Desk
  • Microsoft Teams
  • Litify

Languages

English and Spanish

Timeline

Admin Team Lead

Alonso and Alonso Attorneys at Law
02.2025 - 05.2025

Admin Assistant

Alonso and Alonso Attorneys at Law
11.2023 - 01.2025

Front Desk Receptionist

Alonso and Alonso Attorneys at Law
12.2022 - 11.2023

Agent/ CMP Marketing Agent

Wyndham Welcome Center
05.2021 - 12.2022

Front Office Supervisor

Supreme Auto Sales LLC
04.2019 - 05.2021

Front End Supervisor

Sam's Club
04.2015 - 07.2019

Associates Degree - Mass Communication

El Paso Community College

High School diploma -

Andres High School

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