Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alejandra Orozco Gutierrez

Brooklyn

Summary

Dynamic and results-driven professional with extensive experience in customer service at Taim Mediterranean Kitchen. Proven ability to manage high-pressure situations while maintaining exceptional service standards. Strong multitasking and cash handling skills, fostering team collaboration to enhance customer satisfaction and drive repeat business. Committed to creating a welcoming environment and exceeding guest expectations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Waitress

San Lucas Restaurant
06.2025 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Cashier

Spring
05.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.

General Manager

Taim Mediterranean Kitchen
02.2020 - 03.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Manager

Lenwich
06.2015 - 02.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Waitress

Sofia's Restaurant
04.2013 - 05.2015
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

Grover Cleveland High School
Queens, NY
06-2013

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Cash handling
  • Safe food handling
  • Time management

Certification

New York Food Handlers license

Languages

Spanish
Native or Bilingual

Timeline

Waitress

San Lucas Restaurant
06.2025 - Current

Cashier

Spring
05.2024 - 01.2025

General Manager

Taim Mediterranean Kitchen
02.2020 - 03.2024

Assistant Manager

Lenwich
06.2015 - 02.2020

Waitress

Sofia's Restaurant
04.2013 - 05.2015

High School Diploma -

Grover Cleveland High School

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