Alejandra Ortega
Los Angeles,CA
Summary
Respectful and compassionate professional offering 6+ year's in background serving the community by providing guidance for clients in need.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Transportation
Uber
10.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Case Management
Los Angeles House Of Ruth
01.2017 - 08.2022
- Learned about groups, intakes, case management and crisis management.
- Documented and uploaded case management activity into HMIS for accurate, reliable records.
- Provided advocacy services and support to survivors or relationship violence, stalking and sexual assualt.
- Professional knowledge of HMIS database, running program evaluation reports required by LAHSA.
- Prepared and conducted onsite COVID testing into AKIDO onlinesystem.
Administrative Assistant
Good Shephard Center, Los Angeles
01.2015 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
No Degree - Drug Abuse Counseling
Los Angeles Training Institute
Carson, CA04.2023
High School Diploma -
Rio Mesa High School
Oxnard, CA06.2004
Skills
- Customer Transportation
- Bilingual in English and Spanish
- Case Documentation
- Problem-Solving
- Organization and Multitasking
- Relationship Building
- Conflict Resolution
- Client Advocacy
Certification
40 DV Training
Relationships 101
Overdose Readiness (Narloxone)
Timeline
Transportation
Uber
10.2022 - Current
Case Management
Los Angeles House Of Ruth
01.2017 - 08.2022
Administrative Assistant
Good Shephard Center, Los Angeles
01.2015 - 01.2017
No Degree - Drug Abuse Counseling
Los Angeles Training Institute
High School Diploma -
Rio Mesa High School