Alejandra Ortega
Moreno Valley,CA
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
RUHS
Moreno Valley
11.2022 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted back office patient processes to reduce office wait times.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Processed orders for medical supplies and lab equipment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared treatment rooms for patient examinations.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Responded to patient callbacks and phone-in prescription refill requests.
- Administered injections, medications and treatments as directed by the physician.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Explained treatment procedures and physicians' instructions.
- Scheduled appointments for patients via phone and in person.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered medications under physician's supervision.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Fast Food Manager
Burger King
5200 Van Buren Blvd, Riverside, CA , Riverside
07.2017 - 10.2023
- Assisted staff by serving food and beverages or bussing tables.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Ensured compliance with all local health regulations related to food safety.
- Distributed food to service staff for prompt delivery to customers.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed team of 10-15 employees in fast-paced environment.
- Responsible for interviewing, hiring and training new employees.
- Created detailed reports on weekly and monthly revenues and expenses.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Scheduled shifts for staff members based on weekly forecasts.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Conducted regular performance reviews with staff members providing constructive feedback.
- Developed and implemented customer service standards for staff to follow.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Medical Assistant
Clinica Medica Familiar
13925 Indian St Moreno Valley
08.2021 - 09.2022
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed routine maintenance and repair.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Education
High School Diploma -
Nueva Vista Continuation High
Riverside05-2017
Skills
- Patient care
- Electronic health records
- Vital signs measurement
- Injections administration
- Customer service
- Team collaboration
- Time management
- Supply inventory
- Appointment scheduling
- Interpersonal skills
- Effective communication
- Ear irrigation
- Media preparation
- Medical terminology in [languages]
- EKG administration
- Medical terminology
- Electronic medical records
- CPR
- Vital sign monitors
- Suture removal
Certification
- medical assistant
- BLS
Languages
Spanish
Professional
Timeline
Medical Assistant
RUHS
11.2022 - Current
Medical Assistant
Clinica Medica Familiar
08.2021 - 09.2022
Fast Food Manager
Burger King
07.2017 - 10.2023
High School Diploma -
Nueva Vista Continuation High
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