ALEJANDRA ORTEGA
El Paso,TX
Summary
Motivated and detail-oriented individual with entry-level experience in project coordination and a strong interest in the construction industry. Currently studying Construction Management and developing skills in project planning, safety, and teamwork. Eager to gain hands-on experience, contribute to construction projects, and continue growing professionally in the field.
Overview
12
12
years of professional experience
Work History
Construction Project Coordinator
AO General Contractor
El Paso, TX
08.2025 - 06.2026
- Created and updated project plans, schedules, and budgets to drive successful project completion.
- Facilitated communication among contractors, clients, and suppliers to ensure project alignment.
- Coordinate with internal and external teams to ensure that all tasks were completed on time.
- Supported Project Manager by scheduling meetings and documenting discussions for project clarity.
- Assist in preparing project documentation and reports.
- Organize meetings and record minutes for project discussions.
Customer Service Representative
Verizon Wireless
El Paso, TX
06.2017 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Provided outstanding service to new and long-standing customers by attending to concerns and developing solutions.
- Handled incoming calls and emails, delivering frontline customer support for product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Utilized strong communication skills to resolve product and consumer complaints effectively.
- Maintained calm, professional demeanor in stressful situations, successfully diffusing tense interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Assistant Manager
Signature Uniforms
El Paso, TX
03.2014 - 05.2017
- Constantly created a welcoming environment for customers and ensured high levels of customer satisfaction through excellent sales service, time management and excellent communication skills.
- Motivated team to meet store goals while fostering a positive work environment.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management to develop strategic plans that aligned with business goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Handled customer inquiries and complaints, escalating to management for resolution.
Education
Master of Science - Construction Management
The University of Texas At El Paso
El Paso, TX12-2016
Skills
- MS Office Proficiency
- Account Updating
- Data Collection
- Problem Solving
- Complaint Resolution
- Active Listening
- Communication skills
- Effective listening skills
- Customer Service
- Self-management
- Professional work ethic
- Attention to detail
- Critical thinking skills
- Researching
- Multi-Task Management
- Information Security
- Problem solving
- Fluent Spanish/ English
Languages
English: Full Professional, Spanish: Native/ Bilingual
Timeline
Construction Project Coordinator
AO General Contractor
08.2025 - 06.2026
Customer Service Representative
Verizon Wireless
06.2017 - 02.2024
Assistant Manager
Signature Uniforms
03.2014 - 05.2017
Master of Science - Construction Management
The University of Texas At El Paso