Alejandra Ortiz
San Juan,Tx
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
CCR DSNP Manager
United Health Care Group
09.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Representative
Maximus
07.2022 - 08.2023
- My responsibilities while working for maximus was to assist clients that would call in regarding their Texas benefits
- My role as a customer service representative was to ensure that the client was up to date with any missing information or renewals for their benefits
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
K-Force
05.2022 - 07.2022
- Company Overview: IRS Project
- During the time that I worked for K-Force my major responsibilities were to take outgoing calls from clients that were needing assistance regarding their stimulus check
- IRS Project
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Ticketmaster
12.2018 - 12.2021
- During my time working with Tickermaster my main role was to take outbound calls from fans that needed help with their tickets
Social Worker Intern
Lifetime Living LNC
08.2019 - 05.2020
- Company Overview: non profit agency that worked directly with the state
- As an undergraduate I was able to work with a non profit agency that worked directly with the state
- My role as an intern was to ensure the benefits of all clients that where assigned to me and ensure that they where up to date with their renewals
- Non profit agency that worked directly with the state
Cashier
Burger King
01.2017 - 12.2018
- My major responsibilities during the time that I was working with Burger King was to maintain the store clean at all times and take orders of any customers that would walk in
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Sales Associate
Guess
07.2016 - 04.2017
- During the time that I was working with Guess my major responsibilities where to assist any customer that would walk into the store
- Along with that I was responsible for making sure that the store was clean at all times
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Masters Degree (MSW) - Social Work
Baylor University
Waco, TX06.2023
Bachelor's Degree (BSW) - Social Work
Texas A&M University Kingsville
Kingsville, TX05.2020
Associates Degree (AASW) - Social work
South Texas College
Mcallen, TX05.2018
High School Diploma -
Thomas Jefferson EHS
Pharr, TX05.2016
Skills
- Problem solving
- Critical thinking
- Organization
- Teamwork
- Emotional intelligence
- Leadership
- Time management
- Creativity
- Project management
- Software
- Verbal and written communication
- Team Leadership
- Time Management
Awards
- Madam Cum Lade
- Graduate
- Communication Skills Certification
- Substitute Teacher Certification
Timeline
CCR DSNP Manager
United Health Care Group
09.2023 - Current
Customer Service Representative
Maximus
07.2022 - 08.2023
Customer Service Representative
K-Force
05.2022 - 07.2022
Social Worker Intern
Lifetime Living LNC
08.2019 - 05.2020
Customer Service Representative
Ticketmaster
12.2018 - 12.2021
Cashier
Burger King
01.2017 - 12.2018
Sales Associate
Guess
07.2016 - 04.2017
Associates Degree (AASW) - Social work
South Texas College
High School Diploma -
Thomas Jefferson EHS
Masters Degree (MSW) - Social Work
Baylor University
Bachelor's Degree (BSW) - Social Work
Texas A&M University Kingsville
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