Alejandra Ortiz

• Assisted with daily office operations, ensuring efficient workflow and organization.
• Supported team members by managing schedules and coordinating meetings.
• Maintained office supplies inventory, facilitating timely procurement of necessary items.
• Responded to client inquiries, providing accurate information and enhancing customer satisfaction.
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1.) Managed Comprehensive dental claim processing, ensuring timely submission and fallow-up on pre-authorization and outstanding claims.

2.) Conducting audits on patients accounts, processing refunds, and establishing payments plans as necessary.

3.) Entered and Reconciled patients and insurance payments, maintaining compliance with state insurance regulations.

4.) Facilitated electronic and manual billing for multiple offices ensuring accurate documentation for claim submissions.

5.) Processed and sent Explanation of Benefits (EOBs), Documenting billing notes and responding to inquires from dental offices.

6.) Conduction consultation for patients, Handling copays.

7.) Conducting Training for new employees.