Alejandra Pacheco
Chicago,IL
Summary
Experienced in team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain a positive work environment. Proven track record of enhancing team performance and operational efficiency. Demonstrates strong analytical, communication, and teamwork skills. Able to quickly adapt to new environments. Eager to contribute to team success, further develop professional skills, and bring a positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbuck Coffee
05.2021 - Current
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements that enhanced efficiency and reduced waste.
- Monitored inventory levels, ensuring timely restocking of supplies and equipment.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Front End Manager
Angelo Caputo's Fresh Markets
01.2015 - Current
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Evaluated employee job performance and motivated staff to improve productivity.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Shipping
Camel Grinding Wheels
07.2018 - 08.2019
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Verified materials against documentation and signed paperwork.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Read and followed pick sheets to prepare, pack and scan orders.
- Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
- Organized product locations and coordinated movements between receiving, storage and shipping.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
Receiver
Angelo Caputo's Fresh Markets
09.2015 - 11.2015
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
- Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
- Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Maintained work areas in an organized, safe and clean manner.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Education
License - Cosmetology
Tricoci University of Beauty Culture
Chicago, IL4 2018
High School Diploma -
Steinmetz College Prep
Chicago, IL06-2013
Skills
- Production scheduling
- Strategic planner
- Package preparation
- POS systems
- Credit and cash transactions
- Cash management
- Team player
- Quick learner
- Employee training
- Workplace safety
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
Starbuck Coffee
05.2021 - Current
Shipping
Camel Grinding Wheels
07.2018 - 08.2019
Receiver
Angelo Caputo's Fresh Markets
09.2015 - 11.2015
Front End Manager
Angelo Caputo's Fresh Markets
01.2015 - Current
License - Cosmetology
Tricoci University of Beauty Culture
High School Diploma -
Steinmetz College Prep
Similar Profiles
Kaitlyn EatonKaitlyn Eaton
Barista at Starbuck CoffeeBarista at Starbuck Coffee
Jared PlummerJared Plummer
Shift Supervisor at Starbuck CoffeeShift Supervisor at Starbuck Coffee
Miguel MataMiguel Mata
Barista Shift Supervisor at Starbuck CoffeeBarista Shift Supervisor at Starbuck Coffee
Reginald CarterReginald Carter
Community Mental Health Specialist at Metropolitan Family ServicesCommunity Mental Health Specialist at Metropolitan Family Services
Alex Leigh Kirby, MBScAlex Leigh Kirby, MBSc
Senior Sales Operations Analyst at Health HereSenior Sales Operations Analyst at Health Here