Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Alejandra Padilla

Alejandra Padilla

bradenton,Florida

Summary

Proven leader with a track record of enhancing customer satisfaction and financial accuracy at Bradenton Women’s Care. Excelled in team leadership and financial management, driving operational excellence and reducing discrepancies. Skilled in multitasking and customer service, consistently achieving targets and resolving billing variances to maintain system integrity.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Bradenton Women´s Care
05.2024 - 12.2024
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed health insurance authorizations and follow up cleans.

Front Desk Receptionist

Optimum Point of Care
08.2021 - 05.2024
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Confirmed appointments, communicated with clients, and updated client records.

Billing Assistant

Elite Consulting LLC
12.2020 - 06.2021
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Produced and mailed invoices, payment reminders, and financial notices.
  • Received, sorted, and distributed incoming mail.
  • Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.

Education

BBA - FINANCE

SERGIO ARBOLEDA UNIVERSITY
COLOMBIA
06-2019

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Workload management
  • Sales strategies
  • Financial management
  • Multitasking and organization
  • Computer skills

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Assistant Manager

Bradenton Women´s Care
05.2024 - 12.2024

Front Desk Receptionist

Optimum Point of Care
08.2021 - 05.2024

Billing Assistant

Elite Consulting LLC
12.2020 - 06.2021

BBA - FINANCE

SERGIO ARBOLEDA UNIVERSITY

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Alejandra Padilla