Alejandra Padilla
San Bernardino,CA
Summary
Dynamic Service Advocate with a proven track record at Thumbtack, excelling in complex problem-solving and complaint handling. Enhanced customer satisfaction through empathetic communication and effective conflict resolution, fostering loyalty and retention. Skilled in mentorship, contributing to team success by training new employees in best practices for exceptional service delivery.
Overview
3
3
years of professional experience
Work History
Service Advocate
Thumbtack
05.2024 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
Customer Service Representative
TTEC
09.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Business Management
Cerritos College
Norwalk, CA08-2021
Phineas Banning High School
Wilmington, CA06-2015
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Mentorship
Languages
Spanish
Native or Bilingual
Timeline
Service Advocate
Thumbtack
05.2024 - Current
Customer Service Representative
TTEC
09.2022 - 01.2023
No Degree - Business Management
Cerritos College
Phineas Banning High School
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