Alejandra Pagano
Des Moines,IA
Summary
Highly skilled Bilingual Customer Service Specialist with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency. Orderly and committed offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/ Front Desk
La Quercia LLC
Norwalk, USA
08.2023 - Current
- Answer multi-line phone
- Data Entry
- Filing
- Communicate with truck drivers and paperwork for orders
- Product inventory
- Assist with product mailing.
- Customer complaints and refunding.
- Customer account billing.
- Assist with product distribution.
- Presentation of products and promoting products.
- Assist with H.R. duties, such as employee orientation, documentation.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Administrative Assistant
Alaska Behavior Health
Fairbanks, USA
09.2020 - 08.2023
- Scheduling Clients.
- Answering multiline phones.
- Check clients in and out.
- Accounts payable and receivable.
- Verification of Insurance.
- Assist clients with Zoom.
- Sanitizing the client waiting area.
- Open and close the clinic.
- Data Entry.
- Client account billing.
- Intake documentation.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
Medical Assistant/Assistant Manager
Natural Family Health
Eagle River, USA
11.2018 - 08.2020
- Open and close the facility.
- Greet patients and check them in and out.
- Answer the multiline phone.
- Assist patients with paperwork, and be responsible for cleaning the clinic.
- Data entry.
- Vitals, blood draws, and eye exams.
- Medical records.
- Accounts payable
- Tincturing
- Dispense medications.
- Supply purchasing and inventory.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Medical Coding and Biller
Behavior Matters LLC
Eagle River, USA
02.2016 - 07.2018
- Accounts payable/receivables.
- Verification of insurance coverage.
- Answer the multiline phone.
- Assist patients with paperwork, and be responsible for cleaning the clinic.
- Create badge cards for employees.
- Assist counselors with children's registration.
- Billing for military and all other available insurance.
- Communicate with parents about child renewal forms.
- Processed and monitored invoices, payments, and adjustments to ensure timely payment from insurance companies.
- Researched discrepancies in accounts receivable for accurate reconciliation of balances.
- Generated monthly reports to document financial status of accounts receivable.
- Collaborated with other departments such as the clinical staff to obtain necessary documentation for processing claims accurately.
Education
Adult Learning Program (GED) -
Fairbanks, AK01.1997
Skills
- Word Perfect
- Excel
- Abicus
- Time Slips
- Excel Publisher
- RPMS
- EHR Brightree
- Allworx Practice Fusion
- Chiro Touch
- Medisoft
- Clinical Elements
- Athena net
- Care Logic
- Microsoft 365
- Microsoft teams
- Microsoft Office
- Power Point
- Bilingual (Spanish)
- Working with customers
- Excellent writing and communication
- Problem solving
- Active listening
- Organizing
- Multi-tasking
- Data entry
- Medical billing and coding
- HR Assistant
- Check processing
- Scheduling
- Reception oversight
- Research
- Bookkeeping
- Letter preparation
- Records retrieval
- Filing
- Memo preparation
- Mail handling
- Meeting planning
- Physician billing
- Strong interpersonal skills
- Travel planning
- Payroll and budgeting
- Computer skills
- Confidential document control
- Calendaring
- Documentation and recordkeeping
- Data management
- Customer and client relations
- Multi-line phone proficiency
- Computer proficiency
- Multi-line telephone system operation
- Records administration
- Strong problem solver
- Cash deposit preparation
- Microsoft Excel
- Purchase orders organization
- Clerical support
- Prioritizing patients
- Workflow optimization
- Insurance processing
- Highly organized
References
- Brittany Neitz, Supervisor at Behavior Matters, 907-748-5425
- Dani Flint, Supervisor at AK Behavior Health, 907-687-8954
- Courtney McQuiston, Supervisor at Natural Family Health, 541-409-7056
- Tracy Hinchey, Supervisor at La Quercia, 515-904-6338
Preferredname
Alex
Computerprograms
- Word Perfect
- Excel
- Abicus
- Time Slips
- Excel Publisher
- R.P.M.S
- E.H.R. Brightree
- Allworx Practice Fusion
- Chiro Touch
- Medisoft
- Clinical Elements
- Athena net
- Care Logic
- Microsoft 365
- Microsoft Teams
- Microsoft Office
- Power Point
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Administrative Assistant/ Front Desk
La Quercia LLC
08.2023 - Current
Administrative Assistant
Alaska Behavior Health
09.2020 - 08.2023
Medical Assistant/Assistant Manager
Natural Family Health
11.2018 - 08.2020
Medical Coding and Biller
Behavior Matters LLC
02.2016 - 07.2018
Adult Learning Program (GED) -
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