Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Alejandra Pagano

Des Moines,IA

Summary

A seasoned Customer Service Representative with 8+ years of experience, fluent in English and Spanish, facilitating effective communication with diverse clientele. Committed to delivering exceptional service to both existing and prospective customers. Thrives in fast-paced settings, adept at handling incoming calls, resolving concerns, addressing product inquiries, and managing order processing.

Overview

8
8
years of professional experience

Work History

Administrative Assistant/Customer Service

Alaska Behavior Health
09.2020 - 09.2023

Resolved over 100 daily inquiries, achieving 95% satisfaction and boosting efficiency

  • Conducted thorough insurance document verification, resulting in a notable decrease in payment disputes and delays
  • Updated policies to reduce errors
  • Optimized client intake process, leading to measurable improvements in satisfaction and error reduction
  • Managed high-volume inquiries with exceptional efficiency

Medical Assistant/Assistant Manager

Natural Family Health
11.2018 - 08.2020
  • Coordinated procedure rooms setup for 30+ surgeries monthly, boosting efficiency and satisfaction
  • Consulted with patients pre-surgery, addressing concerns and enhancing care quality
  • Managed medication dispensing and refills, ensuring accuracy and patient understanding
  • Performed 200+ precise blood draws and lab workups, aiding accurate treatment plans
  • Implemented efficient scheduling system, drastically reducing patient wait times and enhancing overall satisfaction with the clinic's services
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Medical Coding and Biller

Behavior Matters LLC
02.2016 - 07.2018
  • Reviewed billing processes, improving accuracy and reducing errors by 20%
  • Implemented badge system, significantly reducing issuance time
  • Processed over 1000 billing codes weekly with 10-Key proficiency
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.

Education

GED -

Adult Learning Program (GED)
Fairbanks, AK
05.1997

Skills

  • Communication
  • Active Listening
  • Organizing
  • Multi-tasking
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Professional telephone demeanor

Languages

Spanish
Full Professional

Interests

  • Outdoor Recreation
  • Camping
  • Gardening
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Hiking
  • Kayaking
  • Reading
  • Learning new cooking techniques and expanding my culinary skills
  • Music

Timeline

Administrative Assistant/Customer Service

Alaska Behavior Health
09.2020 - 09.2023

Medical Assistant/Assistant Manager

Natural Family Health
11.2018 - 08.2020

Medical Coding and Biller

Behavior Matters LLC
02.2016 - 07.2018

GED -

Adult Learning Program (GED)
Alejandra Pagano