Alejandra Pagano

Resolved over 100 daily inquiries, achieving 95% satisfaction and boosting efficiency

• Conducted thorough insurance document verification, resulting in a notable decrease in payment disputes and delays
• Updated policies to reduce errors
• Optimized client intake process, leading to measurable improvements in satisfaction and error reduction
• Managed high-volume inquiries with exceptional efficiency

• Coordinated procedure rooms setup for 30+ surgeries monthly, boosting efficiency and satisfaction
• Consulted with patients pre-surgery, addressing concerns and enhancing care quality
• Managed medication dispensing and refills, ensuring accuracy and patient understanding
• Performed 200+ precise blood draws and lab workups, aiding accurate treatment plans
• Implemented efficient scheduling system, drastically reducing patient wait times and enhancing overall satisfaction with the clinic's services
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

• Reviewed billing processes, improving accuracy and reducing errors by 20%
• Implemented badge system, significantly reducing issuance time
• Processed over 1000 billing codes weekly with 10-Key proficiency
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.